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    IT Support Specialist - Santa Monica, United States - Entravision

    Entravision
    Entravision Santa Monica, United States

    2 weeks ago

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    Description

    About Entravision

    Entravision is a leading global advertising, media and ad-tech solutions company connecting brands to consumers by representing top platforms and publishers.Our service portfolio enables high-performance campaigns while using highly competitive audience reach, cutting-edge mobile programmatic solutions, machine-learned bidding algorithms and demand-side platforms on a global scale.

    In the US, Entravision is a leader in Hispanic marketing & media solutions serving both local and national Clients for more than 25 years. Our unique portfolio includes primarily Spanish language TV & Radio broadcast assets across 35 markets, an exclusive audio network & streaming platform, and a robust mix of curated digital & social media content solutions.

    IT Support Specialist

    Santa Monica, CA | Full Time

    Summary
    EntravisionCommunications Corporation (NYSE: EVC) one of the fastest growing Hispanicmulti-media companies seeks an IT Support Specialist to join our team. The IT Support Specialist's role is to ensure proper computer operationsso that end users can accomplish organizational tasks. This includes receiving,prioritizing, documenting and actively resolving end user help requests.Problem resolution may involve the use of diagnostics and help request trackingtools, as well as require that the individual give hands-on help at the desktoplevel.

    Responsibilities

    • Field incoming help requests fromend users via both telephone and work orders in a courteous manner.
    • Document all pertinent end useridentification information, including name, department, contactinformation, and nature of problem or issue.
    • Build rapport and elicit problemdetails from help desk customers.
      Prioritize and schedule problems.Escalate problems (when required) to the appropriately experiencedtechnician.
    • Record, track, and document thehelp desk request problem-solving process, including all successful andunsuccessful decisions made, and actions taken, through to the finalresolution.
    • Apply diagnostic utilities to aidin troubleshooting.
    • Access software updates, drivers,knowledge bases, and frequently asked questions resources on the Internetto aid in problem resolution.
    • Identify and learn appropriatesoftware and hardware used and supported by the organization.
    • Perform hands-on fixes at thedesktop level, including installing and upgrading software, implementingfile backups, and configuring systems and applications.
    • Test fixes to ensure problem hasbeen adequately resolved.
    • Perform post-resolutionfollow-ups to help requests.
    • Develop help sheets and knowledgebase articles for end users.
    • Perform related duties consistentwith the scope and intent of the position.
    • Administers servers and networkequipment as directed by the Sr. Administrators.
    • Assists with administration ofall applications and VoIP system.
    • Improves existing programs byreviewing objectives and specifications; evaluating proposed changes;recommending changes; making modifications.
    • Evaluates vendor-suppliedsoftware by studying user objectives; testing software compatibility withexisting hardware and programs.
    • Places software into productionby loading software into computer; entering necessary commands.
    • Places hardware into productionby establishing connections; entering necessary commands.
    • Maximizes use of hardware andsoftware by training users; interpreting instructions; answeringquestions.
    • Maintains system capability bytesting computer components.
    • Maintains historical records bydocumenting hardware and software changes and revisions.
    • Maintains client confidence andprotects operations by keeping information confidential.
    • Maintains professional andtechnical knowledge by attending educational workshops; reviewingprofessional publications; establishing personal networks; participatingin professional societies.
    • Contributes to team effort byaccomplishing related results as needed.
    Competencies
    • Technical Capability.
    • Strategic Thinking.
    • Effective Communication Skills.
    • Leadership.
    • Teamwork.
    Desired Skillsand Experience:
    • AA degree or higher inInformation Systems or a related major preferred, or equivalent years ofexperience, or certifications.
    • Must have more than 4 years of ITSupport experience in an IT Support position
    • Thorough knowledge of MicrosoftOffice Suite, Microsoft Operating Systems Experience with G-Suite andother cloud system administration.
    • Experience providing local andremote support to a diverse user base.
    • Ambitious,/MotivatedSelf-starterwith the ability to complete work independently and within a teamenvironment.'
    • Ability to multi-task multiple projects,provide support with a high level of Customer Service.
    • Ability to learn new technologiesto implement and support in a dynamic environment.
    • Enthusiastic, committed,proactive and resourceful; can be counted on to get the job done.
    • Able to work autonomously as wellas being a good team player.
    • The following skills are a plus:
      • Experience with Macintosh systems (Mac OSX)
      • Experience troubleshooting and maintaining telephony systems
      • Experience maintaining local and wide area network hardware.
    POSITION TYPE/EXPECTED HOURS OF WORKThis is a Full Time position. Actual schedule and hours may vary.

    SUPERVISORY RESPONSIBILITYReports directly to IT Manager

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Entravision Communications Corporation participates in the E-Verify system operated by the US Department of Homeland Security and the Social Security Administration and will use E-Verify to confirm work eligibility for all new hire employees.

    Entravision Communications is an Equal Opportunity Employer.

    We encourage women and minorities to apply
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