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    Senior Client Manager - Tampa, United States - Outcome Technologies Llc

    Outcome Technologies Llc
    Outcome Technologies Llc Tampa, United States

    3 weeks ago

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    Description

    Job Description

    Welcome to Automated Appointment Engines

    We are a rapidly growing Digital Marketing Company specializing in partnering with Realtors nationwide to help them optimize their schedules with motivated Buyers & Sellers. Our innovative solutions are unmatched in the industry, making them essential for every Realtor.

    Due to our rapid expansion, we are seeking skilled Customer Service Experts to join our Client Management Force and ensure top-notch service delivery to our clients.

    Career Responsibilities Include:

    • Completing Daily Client Checklist for Company Clients
    • Onboarding New Clients
    • Collaborating with Media Buying Team for Proper Client Onboarding
    • Coordinating with Delivery Team for Accurate Client Account Setup
    • Managing Client CRM & Accounts
    • Being the First Line of Defense for Unhappy Clients
    • Regularly Communicating with Clients to Ensure Smooth Service
    • Scheduling Client Calls for In-Depth Discussions
    • Handling Client Requests & Management
    • Providing Client Coaching for Optimal Results
    • Demonstrating Leadership and Problem-Solving Skills

    We provide detailed Standard Operating Procedures and comprehensive training to help you hit the ground running. Our compensation package includes a competitive salary with performance-based bonuses.

    Note: As the initial point of contact for ALL our clients, proficiency is key.

    Successful candidates can expect rapid career advancement opportunities and access to one of the most rewarding Client Retention Scales in the industry.

    Who should apply? Qualified candidates should have:

    • An Ambitious Attitude with a 'Can-Do' Mindset
    • Minimum 2 years of Client Retention & Management Experience
    • Excellent Business Communication Skills
    • Exceptional Reliability and a strong desire for client success without constant supervision
    • Experience in Phone Sales, particularly in Appointment Setting/Lead Generation
    • Coaching or Sales Management background is a plus
    • Proven Leadership Skills are MANDATORY
    • Ability to work remotely with a stable internet connection and reliable computer
    • Work in a quiet, distraction-free environment
    • Openness to learning and being mentored by industry experts

    Who shouldn't apply?

    • Those not meeting the specified criteria
    • Individuals with a negative mindset
    • Those resistant to learning new things daily
    • Part-time seekers not committed to full-time dedication
    • Chronic complainers
    • Anyone playing the blame game
    • Doubters of their ability to create new opportunities
    • Those averse to a competitive setting
    • Those lacking a winning mindset

    If you believe you're the right fit for our team, we encourage you to apply. We look forward to discovering your potential contribution.

    Enjoy the flexibility of 100% remote work from your home or office.

    Job Type: Full-time

    Starting Salary: $48,000.00 - with Potential to Earn $120,000.00+ annually based on performance

    Schedule:

    • Monday to Friday
    • Weekend availability
    • Bonus pay opportunities

    Experience:

    • Customer service: 2 years (Required)
    • B2B sales: 2 years (Required)
    • Customer relationship management: 2 years (Required)
    • Customer retention: 2 years (Required)

    Shift availability:

    • Required: Day Shift

    Work Location:

    • Fully Remote
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