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Bernardsville

    Camper Care Representative - Bernardsville, United States - Spacious Skies Campgrounds LLC

    Spacious Skies Campgrounds LLC
    Spacious Skies Campgrounds LLC Bernardsville, United States

    1 week ago

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    Description

    Job Description

    Job Description

    The role: The Camper Care Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our camping guests might face with accuracy and efficiency. We're looking for a patient, customer-oriented, conversation-loving person, for our Camper Care Representative role. Delivering above-average guest support is extremely important to our company mission, so you'll be filling a crucial role.

    The Camper Care Representative will report directly to the Director of Communications and receive guidance from the Co-Founder to provide an excellent experience for our guests with Spacious Skies Campgrounds. Look forward to bonding with our guests and helping us build relationships that truly demonstrate how much we care.

    DUTIES AND RESPONSIBILITIES

    • Manage high volume of incoming phone calls to the HQ hotline and from locations across 10 states
    • Manager large email volume from multiple email accounts and inboxes
    • Generate reservation lead.
    • Identify and assess customers' needs to achieve satisfaction.
    • Build sustainable relationships and trust with campers through open and interactive communication
    • Provide accurate, valid, and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines, and policies
    • Go the extra mile to engage customers

    REQUIREMENTS AND SKILLS

    • High school diploma
    • Proven customer support experience or experience as a customer service representative
    • Experience in hospitality and/or food and beverage is a plus
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to a diverse customer base
    • Excellent communication and presentation skills
    • High degree of emotional intelligence
    • Ability to multi-task, prioritize, and manage time effectively
    • Knowledge of RV/camping language a plus
    • 1-2+ years in a customer representative role
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