- Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts.
- Deliver first call resolution and make it easy for the customer.
- Develop and maintain complete product knowledge of all three lines (Auto, Homeowner and Umbrella).
- Accurately enter and update policy information into the various processing systems and handle phone inquiries.
- Develop and foster Agent/Company Relationships.
- Perform research and initiate changes/corrections to customers policies according to established procedures and sound business judgment.
- Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.
- The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am7:00pm Monday Friday and 10:00am3:00pm every third Saturday.
- Above average interpersonal, listening, communication and organizational skills.
- Good analytical and decision making skills.
- Excellent computer/data entry and general math skills.
- High energy and motivation to follow up and take ownership.
- Flexibility and ability to work under pressure.
- Willingness and ability to learn new functions within the Customer Solutions Center.
- The ability to communicate in Spanish is a plus
- College degree and/or NJ Property & Casualty license are a plus.
-
Customer Care Representative
4 days ago
Plymouth Rock Assurance Woodbridge, United StatesOur Customer Care Representatives work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Representatives handle a large volume of inbound calls from our customers, agents, and third parties. The representative will also pro ...
-
Customer Care Representative
1 week ago
Vantage Apparel Avenel, United StatesWhat sets us apart? Competitive compensation plan, base salary, and annual incentive · Personal Development · Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs · 401-k plan with company match · Comprehensive Paid Time Off and ...
-
Plymouth Rock Assurance Woodbridge, United StatesAnswer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. Deliver first call resolution and a low customer effort. Develop and maintain complete product knowledge of all lines (Auto and Umbr Customer Care, Agent, Represe ...
-
HR Representative Employee Care
2 weeks ago
Radiant Innovations New Holland, United StatesHengeler Mueller is one of the most renowned international law firms. With offices in Berlin, Düsseldorf, Frankfurt am Main, Munich, Brussels, and London, we provide legal advice to companies from Germany and abroad in all major areas of business law. We handle mandates worldwide ...
-
Customer Care Representative
2 weeks ago
MGM Resorts International Atlantic City, United States Full timeThe SHOW comes alive at MGM Resorts International · Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Res ...
-
Customer Care Representative
1 week ago
Wedgewood Pharmacy Manhattan, United States Full timeGreat Care, DeliveredTM is the promise that we make to our customers. If you have a passion for helping animals, and a love for serving others – we want you to help us deliver on that promise by joining our Commercial Customer Care Team. · When will you work? · You will work on ...
-
Client Care Representative
1 week ago
Benjamin Franklin Plumbing of North Jersey, NJ Pompton Lakes, United StatesBenefits: · Bonus based on performance · Health insurance · Opportunity for advancement · Paid time off · Training & development · Plumbing Careers at Benjamin Franklin Plumbing · Do you value professionalism and punctuality? Do you want to work with the best professionals in the ...
-
Customer Care Representative
1 week ago
Calico Cottage New York, United States** Calico Cottage** · ** Customer Care Representative** · Amityville, NY 11701 · **This is a non remote position at our Amityville location.** · **Your mission** · Your mission as the Customer Care Representative at Calico is to drive revenue through successful life cycle an ...
-
Client Care Representative
5 days ago
Benjamin Franklin Plumbing Pompton Lakes, United StatesBenjamin Franklin Plumbing - JobID: [Customer Service Representative] As a Client Care Representative at Benjamin Franklin Plumbing, you'll: Answer incoming client telephone calls and recognize that this is where the client will form their first impression of the company; Ensure ...
-
Patient Care Representative
1 week ago
Mount Sinai Health System New York, United StatesJob Description · The Patient Care Representative is responsible for the reception and initial service to an arriving patient. Activities include: registration, obtaining demographic data, updating of financial and related information, and other duties as assigned . · Responsibil ...
-
Patient Care Representative
1 week ago
Summit Health Inc Paramus, United StatesAbout Our Company · We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. · Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and vi ...
-
Customer Care Representative
4 weeks ago
Hillside Honda Jamaica, United StatesJob Description · Job DescriptionAbout the Dealership · Hillside Honda, a "Best Dealership to Work For" award winner for three years running, has been family-owned and operated for over 40 years. We have continued to grow while holding true to our family values of honesty, integr ...
-
Patient Care Representative
1 day ago
American Family Care Union City, United StatesJob Description · To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations. · Essential Duties and Responsibilities · •Prepare the clinic for ope ...
-
Client Care Representative
1 week ago
Benjamin Franklin Plumbing Pompton Lakes, United StatesBenefits: · * Bonus based on performance · * Health insurance · * Opportunity for advancement · * Paid time off · * Training & development · Plumbing Careers at Benjamin Franklin Plumbing · Do you value professionalism and punctuality? Do you want to work with the best profession ...
-
Customer Care Representative
4 days ago
Mangino Chevrolet Amsterdam, United StatesJob Description · Job DescriptionDo you have strong communication skills, are great with people, and have a strong work ethic? We may have the ideal job opportunity for you Mangino Chevrolet is a well-respected, family-owned business in the Upstate NY area serving customers in Ne ...
-
Customer Care Representative II
3 weeks ago
Terumo Medical Corporation Somerset, United StatesCustomer Care Representative II · Date · May 14, 2024 · Req ID · 3272 · Location · Somerset, NJ, US, 08873 · Company · Terumo Medical Corporation · Department · Customer Care · Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-b ...
-
Member Care Representative
4 weeks ago
Jo-Carroll Energy, Inc (NFP) Elizabeth, United States**SUMMARY POSITION DESCRIPTION** · **POSITION TITLE**: **Member Care Representative** · **DEPARTMENT**: Member Services · **REPORTS TO**: Member Care Manager · **DIRECTLY SUPERVISES**: None · **FLSA CLASS**:Non-Exempt - Union Member - IBEW #953 · **Position Summary** · Member Car ...
-
Home Care Marketing Representative
1 week ago
Truecare Homecare Agency Brooklyn, United StatesCompany Overview: Empowering Health, Enriching Lives: True Care's Enduring Mission · At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to pro ...
-
Home Care Sales Representative
6 days ago
True Care New York, United StatesJob Description · Job DescriptionSalary: $43k - $65k per year · Company Overview: Empowering Health, Enriching Lives: True Care's Enduring Mission · At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the qua ...
-
Customer Care Representative I
1 week ago
Elevance Health New York, United StatesAnticipated End Date: · Position Title: · Customer Care Representative I (US) · Job Description: · Customer Care Representative I · $500 Sign On Bonus · Location: The ideal candidate for this role will live in the state of New York · Build the Possibilities. Make an extr ...
Customer Care Representative - Woodbridge, United States - Plymouth Rock Assurance
Description
Our Customer Care Representatives work in a dynamic service center where professionalism and commitment to our team environment is highly valued. Representatives handle a large volume of inbound calls from our customers, agents, and third parties. The representative will also process policy change requests, work independently on project assignments and other work handled in the Customer Solutions Center. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions.
Essential Functions and Responsibilities
Qualifications and Education
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowners insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of A-/Excellent.
