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Washington, D.C.

    Information Technology End User - Washington, United States - Capital City Public Charter School

    Capital City Public Charter School
    Capital City Public Charter School Washington, United States

    1 week ago

    Default job background
    Full time
    Description

    Job Description
    Capital City is looking for innovative, experienced, and passionate staff members

    At Capital City, we challenge the status quo every day. Our staff are skilled, compassionate, solutions-oriented, and unwavering in their commitment to give children of all ages, all backgrounds, and all abilities the education they need to thrive. If you want to help prepare the next generation of changemakers, apply today

    This role is exempt and therefore not eligible for overtime pay under the provisions of the Fair Labor Standards Act.

    Why work at Capital City?

    Work hard and achieve results, together At Capital City, staff members work on collaborative teams that grapple with challenges, celebrate successes, and support and learn from one another.
    Diversity, equity, and inclusion aren't just buzzwords. We believe the diversity of our staff and the students we serve is our greatest asset. We take seriously the responsibility to achieve equity for our students and build a culture where staff engage in dialogue about race and work to build an inclusive culture.

    About the Position:

    The EUS Specialist, IT Services will maintain our existing technological environment's effective and secure operations for our teachers, staff, and students. They will primarily support tier 1 and tier 2 needs as identified by The IT Service Manager, such as endpoint break-fix, application support, and other Ad Hoc needs. The EUS Specialist , IT Services reports to the Director of IT. This job description is meant to outline the responsibilities of the position, but other duties may be assigned as the needs of the school arise.

    This is a 12-month position which is exempt and therefore not eligible for overtime pay under

    the provisions of the Fair Labor Standards Act.

    The responsibilities of the IT EUS Specialist include:

    End User Support:

    Be the first point of contact for students, staff, and faculty with computer and technology-related issues.
    Respond promptly and professionally to support tickets through various channels (email, phone, online portal).
    Provide thorough and accurate troubleshooting and problem-solving for a wide range of issues.
    Assist with walk-up support, clearly explaining solutions and demonstrating procedures.
    Device Management:

    Support the IT Asset Management team with various tasks, including device maintenance, provisioning, and auditing.
    Assist with the maintenance and repair of student and staff devices (Chromebooks, iPads, Apple devices, Windows devices, mobile devices).
    Participate in the provisioning process, enrolling devices into the system and deploying them to users.
    Infrastructure Support:

    Provide basic support for user-facing systems, including JAMF, Google Workspace, printers (Uniflow), and meeting room technology.
    Stay up-to-date on the functionalities and configurations of these systems.
    Escalate complex issues to senior IT staff as needed.
    Other duties as assigned

    Desired Qualifications:

    Strong technical skills and experience troubleshooting common computer and

    technology issues.

    ● Excellent communication, interpersonal, and problem-solving skills.

    ● Ability to work independently and as part of a team.

    ● Customer service-oriented, with a commitment to providing a positive and helpful

    experience.

    ● Proficiency in using computers and common software applications.

    ● Experience with ticketing systems preferred.

    ● Familiarity with JAMF, Google Workspace, or similar user-facing systems is a plus.

    ● Bachelor's Degree preferred

    In addition to the above requirements, staff members must meet the requirements of all hires at Capital City including a criminal background check.

    About Our School

    Capital City is an equal-opportunity employer. We do not discriminate on the basis of race, color, national origin, marital status, religion, sex, age, sexual orientation, disability, or any other protected status. All employment decisions will be made solely on the basis of the individual's qualifications as related to the requirements of the position being filled.

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