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Washington, D.C.

    IT End User Support with Security Clearance - Dept Air Force Pentagon, United States - DNI Delaware Nation Industries

    DNI Delaware Nation Industries
    DNI Delaware Nation Industries Dept Air Force Pentagon, United States

    2 days ago

    Default job background
    Technology / Internet
    Description
    JWICS IT End User Support
    Delaware Nation Industries (DNI) is a Federally Recognized Tribal Entity and IT Services Firm.

    DNI is currently seeking a IT End User Support to join our team on our JWICS IT Services Support contract.

    We are currently providing IT/Network support to the ACC, 690th Intelligence Support Squadron - Operating Location B at Joint Base Anacostia Bolling.


    Duties and Responsibilities:

    • Perform all hardware maintenance duties and have the ability to operate automated diagnostics systems and to interpret findings
    • Perform remedial and preventative maintenance in accordance with Original Equipment Manufacturer (OEM) specs or as defined by the Contracting Officer Representative (COR)
    • Track and execute warranties for asset maintenance
    • Perform equipment installation and relocation
    • Assist Government with equipment sanitization for turn-in to the Defense Reutilization Management Office (DRMO)
    • Identify required spare parts and maintain inventory of spares
    • Fabricate, install, and remove cabling and cabling infrastructure (e.g., raceways, conduit, etc.) for supported systems IAW Department of Defense (DoD) and US Space Force (USSF) requirements
    • Perform hardware installations, basic network administration and actions required to install or troubleshoot Automated Information Systems and Internet Protocol (IP) assets on a network (e.g., configure IPs, troubleshooting connectivity issues, etc.)
    • Provide system hardware maintenance and interconnectivity familiarization for active duty and civilian personnel following hardware upgrades, integrations, reconfigurations, and layout drawings updates
    • Perform site surveys for new installations or reconfigurations as directed by the COR via projects and/or task assignments
    • Attend internal unit required training sessions and meetings
    • Create/update diagrams supporting Information Assurance (IA), Configuration Management (CM), and Government documentation requirements Perform/maintain change control and associated documentation
    • Provide Tier II/III support to the AF JWICS Enterprise Service Desk (ESD)/East CONUS-Enterprise Service Center (EC-ESC) to include: desktop imaging, managing Active Directory contents (accounts, groups, etc.) using DRA, and manage Org share contents.

    Qualifications:

    • Active TS/SCI security clearance required
    • Two (2) years of college in a computer field and four (4) years of related experience or any equivalent combination of relevant education or experience for a total of six (6) years.
    • Must possess and maintain at least an Information Assurance Technical (IAT) Level I Certification in compliance with DOD Directive prior to the first duty day.
    • Minimum of 6 years' experience in maintenance, technical, logistics, and life cycle support
    • Experience with Remedy, Seibel or Service Now ticketing systems
    • Knowledge of Networking, Windows 10 OS, HP and Dell workstations, Cisco/Tandberg VTC
    • Ability to lift equipment weighing up to 70 pounds
    • Valid driver's license and POV for local travel requirements
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