- Provides day-to-day management and supervision of overall Enterprise Management Systems (EMS) personnel, involving multiple projects and groups of personnel at multiple locations.
- Organizes, directs, and coordinates the planning and production of all EMS support activities and allocates resources as necessary.
- Demonstrates written and oral communication skills.
- Provides highly specialized technical advice concerning configuration and implementation of metric gathering methodology for monitoring IT facility equipment, applications, and services.
- Analyzes the metric, technical configurations and provides recommendations on the best alternatives.
- Provides technical guidance for directing and monitoring information systems operations.
- Provides technical/management leadership on all tasks and technology assignments, to include the supervision of operations within End User Operations.
- Serves as focal point for all concerns and establishes goals and plans that meet project objectives.
- Ensures a timely process through which problems are controlled, recognized, researched, and escalated to parties needed to resolve.
- Ensures all End User staff are trained and comply with process.
- Ensure internal customer satisfaction with IT services by understanding their strategic and tactical needs, making sure actions are taken to close any gaps; influence stakeholders' perceptions of the relevant EUS services.
- Bachelor's degree is preferred but additional experience can be considered in lieu of a degree.
- Must have a minimum of 10 years of related experience managing a complex enterprise operation center, providing technical leadership and supervision of operations across end user services and infrastructure operations.
- At least 5 years of proven experience managing a program with at least 150 personnel delivering Enterprise Operations Support Services.
- At least 5 years of experience interfacing and presenting to executives.
- This leader requires an operational mindset with a passion for problem solving in a complex environment. The successful candidate will work at all end-user levels of a large federal department agency.
- This role requires the ability to work with a variety of customer stakeholders to manage priorities and projects as well as hold the program teams accountable to those priorities.
- Must be familiar with managing contractual SLA's and deliverables, as well as ticket queues and ticket quality.
- Familiarity / experience with ServiceNow
- Experience with major incident and critical situation problem resolutions
- Effective team leadership skills strongly preferred, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.
- Ability to work independently and manage multiple demands on time, in cross-functional, virtual and teams.
- Strong collaboration skills using a solutions and customer-service-oriented approach.
- US Citizenship required.
- Candidate must be able to obtain DOT Public Trust.
- Must possess PMP Certification or equivalent.
-
Trainee - Operations Management
1 week ago
Nexus Dynamics Melvin, United States"Steel and metal scrap are our world, recycling is our mission. We are looking for motivated individuals to join us in the challenges associated with this field, working in an environment that offers job security and purpose. Trainee - Operations Management (m/f/d) · Location: Be ...
-
Operations Manager
1 week ago
Newrest Washington, United States Contrato permanenteJOIN US TODAY · Labor · Manage the operations for a major client by ensuring compliancewith contractual obligations signed between Newrest and the clients but alsothe satisfaction of the latter. · Perfil · Main Duties: · Ensure the economic sustainability of the entity and ...
-
Operations Manager
2 weeks ago
InsideHigherEd Washington, United States· Operations Manager - Knight-Georgetown Institute - Georgetown University · Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to s ...
-
Operations Manager
3 weeks ago
Pirate Ventures Rosslyn, United StatesAbout Pirate Ventures · At Pirate Ventures, we live boldly and act differently. We"re a crew built of dreamers that collaborate to Deliver the Unexpected, every day. We understand it is our call and responsibility to curate environments and experiences where people feel genuinely ...
-
Operations Manager
1 week ago
The Aspen Institute Washington, United StatesThe Aspen Institute · The Aspen Institute is a global nonprofit organization committed to realizing a free, just, and equitable society. Since its founding in 1949, the Institute has been driving change through dialogue, leadership, and action to help solve the most critical cha ...
-
Aurora Ventures Shepherd, United StatesThe Hamburger Feinfrost GmbH is a company of Transgourmet Deutschland GmbH & Co. OHG. Our expertise lies in the worldwide import of frozen specialties with a focus on shrimp, fish and seafood as well as finger food. Here, we are one of the leading providers of high-quality produc ...
-
Senior Operations Manager
3 weeks ago
Seven Starling Washington, United States Full timeAbout Seven Starling Seven Starling is a digital platform making high quality mental healthcare more accessible for new mothers and caregivers. With specialized therapy, peer support, medical evaluations, and in-app exercises, Seven Starling uses the most effective, proven method ...
-
Culinary Operations Manager
1 week ago
Pirate Ventures Rosslyn, United StatesAbout Pirate Ventures · At Pirate Ventures, we live boldly and act differently. We"re a crew built of dreamers that collaborate to Deliver the Unexpected, every day. We understand it is our call and responsibility to curate environments and experiences where people feel genuinely ...
-
Production and Operations Manager
1 day ago
Howard University Washington, United States Full timeThe Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission. · The Chadwick A. Boseman College ...
-
Service Operations Manager
2 weeks ago
Nenni and Associates Washington, United StatesA global leader that provides elevators, escalators and automatic building · doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. · Our mission is to improve the flow of urban life and make our world's cities bette ...
-
Operations Manager
3 weeks ago
Orangetheory - Franchise #0308 Washington, United StatesJob Description · Job Description · Operations Manager: Role, Expectations, and Responsibilities · Who we are: · Empire Portfolio Group was founded in 2013 with a vision to develop strong brands and supercharge their long-term growth. In an increasingly crowded and competitive in ...
-
Operations Manager
2 weeks ago
Over Zero Washington, United StatesJob Description · Job DescriptionPosition Description · Over Zero, a project of Hopewell Fund · Position Title: Operations Manager · Location: United States (remote) · Reports to: Director of Operations · Hours Per Week: 40 hours · Overtime Status: Exempt · Over Zero Seeks Operat ...
-
Operations Manager
3 weeks ago
NetCentrics Corporation Washington, United StatesJob Description · Job DescriptionWho We Are: · NetCentrics proudly holds a distinguished position as a leader in cybersecurity, cloud, digital transformation, and mission support. With an esteemed clientele that includes the DoD, DHS, Federal Civilian Agencies, and the Intelligen ...
-
Administrative Operations Manager
3 weeks ago
GeorgiaGov Washington, United StatesUnder supervision, performs complex administrative duties and statistical, financial, or operational data analysis and reporting in support of management decision making in functional area. Identifies trends, discrepancies, and variances to improve the efficiency and effectivenes ...
-
Catering Operations Manager
2 weeks ago
Aramark Washington, United StatesJob Description · The Catering Operations Manager is a leadership position which leads all aspects of catering solutions and special events at the location. This position will lead the Catering team to complete events or catering delivery requests in line with customer expectatio ...
-
Operations Manager
3 weeks ago
George Washington University Washington DC, United States Full timeI. JOB OVERVIEW · Job Description Summary: · GW's Department of Mechanical and Aerospace Engineering (MAE) strives to foser a diverse program of research and education directed at a wide range of problems in areas such as bio-inspired engineering, bioengineering, energy and sust ...
-
Operations Manager
1 week ago
Pirate Ventures San Francisco, United States PermanentAbout Pirate Ventures · At Pirate Ventures, we live boldly and act differently. We"re a crew built of dreamers that collaborate to Deliver the Unexpected, every day. We understand it is our call and responsibility to curate environments and experiences where people feel genuinel ...
-
Financial Operations Manager
1 week ago
The Hub Project Washington, United StatesTitle: Financial Operations Manager · Reports to: Director of Finance and Campaign Operations · Location: Washington, D.C. - Hybrid · Status: Full-time; Exempt · Salary: $63,500-$67,000 Annually · About The Hub Project · Launched in 2016, The Hub Project is a nonprofit effort c ...
-
Operations Manager
3 weeks ago
Telos Group Washington, United StatesJob Description · Job DescriptionSalary: · Our MissionWe form communities of American peacemakers across lines of difference, and equip them to help reconcile seemingly intractable conflicts at home and abroad. · Telos is a nonprofit whose mission is to form communities of peace ...
-
Program Operations Manager
1 week ago
CACI Washington, United StatesProgram Operations Manager - Capitol RegionJob Category: Project and Program ManagementTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US* * * · What You'll Get to Do: · CACI ...
End User Operations Manager - WASHINGTON, United States - SAIC Career Site
Description
Description
SAIC is seeking an End User Operations Manager to support our DOT customer in Washington D.C. We are looking for an effective leader with strong skills in managing an End User Support (EUS) Team to include: Headquarters Executive Help Support, Enterprise Operations Center (EOC), Tier 2, Field Support, Service Desk, Video Teleconferencing (VTC), and Web Conferencing.
For the first 90 days, this position will be 100% onsite. After that, this position will transition to a hybrid schedule of 3 days onsite, 2 days remote per week.
Duties and Responsibilities:
Qualifications
Required Qualifications:
Certification / Clearance Requirements:
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.