- Lead, inspire, and mentor our growing team of talented Patient Care Advocates and Operations Associates
- Develop and oversee key operational processes, including patient onboarding, billing, matching, scheduling, support requests, and more
- Manage workflows and vendors related to insurance eligibility and claims processing
- Lead special projects related to key operations initiatives to drive KPIs
- Create and manage dashboards that measure KPIs as well as identify and prioritize areas for improvement to meet company goals
- Routinely audit existing processes and workflows as well as develop and implement improvements
- Collaborate closely with Clinical and Product teams to drive best-in-class Patient and Clinician experience
- You are a people person who loves to lead and motivate teams as well as collaborate with others
- You're an experienced project manager - you have a strong ability to manage multiple priorities and projects while maintaining your cool
- You are strategic and decisive, able to create structure out of ambiguity and define clear priorities with limited resources
- Excel is your happy place - you are comfortable leading analysis & driving actionable insights
- You are scrappy and not afraid to roll up your sleeves to get into the weeds
- You are a mission-driven leader excited about transforming mental health care for women
- At least 3-5 years experience in business operations, with mastery in managing and developing complex processes
- Minimum 2 years experience at a fast-growing startup, ideally at a healthcare services company
- At least 2 years experience working in a heavy data analysis capacity using tools like excel and data visualization tools to create live performance dashboards, conduct scenario modeling, etc.
- Experience managing and leading teams
- Experience with managing insurance eligibility and claims processing
- MBA from a top program
- Investment banking or management consulting experience
- Full Time
- Remote
- Salary range $140,000- $150,000; competitive equity package
- Competitive paid time off
- Competitive parental leave and return to work policy
- One-time stipend to enhance your work from home experience
- Medical, dental, and vision insurance
- 401K
- Monthly stipend for your choice of wellness benefits
- Annual professional development stipend
- Virtual team events
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