Vp of Infrastructure and End User Services - Spring, United States - Hewlett Packard

Hewlett Packard

Verified Company

Spring, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

BACKGROUND TO THE ROLE:

HP Inc.

brings together a portfolio that spans printing, personal computing, software, and services to serve more than 1 billion customers in over 170 countries.

Innovative and adaptive, we've grown with the industry for decades, from instruments to calculators, to computers, printers, and 3D manufacturing.

Today we are building a Future Ready HP, known for more than just the great PCs and printers we sell today, but also for new services and industry-leading innovations, ensuring that every experience we provide is connected, personalized, and optimized for our customers, partners, and employees.

HP's Digital & Transformation Organization, spanning Digital Strategy and Solutions, Customer Experience, Data and Analytics, Business Technology Solutions, and Digital Value Capture, is at the core of this transition.

We are focused on delivering world class and disruptive technologies, tools, and processes to help transform HP into a more digitally enabled, customer focused, innovative, and agile company.

From customer to employee experience, from front to back end, we are committed to delivering superior business value and driving operational excellence to transform the customer experience and impact the future of work.

Focused on putting HP in the best position to drive extraordinary contributions to humanity, furthering the company's ambitious goals to make the world more sustainable, more equitable, and more inclusive.

OVERVIEW:

Strategic senior IT leader with end-to-end responsibility for the strategy, planning, and delivery of IT Infrastructure and Operations services. Accountable for delivering on HP Inc's strategic IT objectives to transform IT Infrastructure and Operations. Partner with Product leaders to develop and pilot innovative HP Inc products and solutions. Intense focus on Infrastructure performance and cost effectiveness.

RESPONSIBILTIES:

Work closely with engineering, product management and the customer service organizations to successfully deploy world

- class solutions in our IT environment.

Must be a deep technologist with proven track record of building large scalable networks, datacenters, and end user computing services.
Be a creative thinker and analytical person that is extremely comfortable with engineering standards.

Accountabilities:

Deliver on HP Inc's strategic objectives to transform IT Infrastructure and Operations into an innovative, agile, and lean organization providing data center, cloud engineering, and operations as well as end user computing services.
Build and manage a team of top tier infrastructure leaders and lead a globally dispersed infrastructure organization.
Industrialize "IT as a business" operating model, tools, and processes.
Manage IT infrastructure and Operations budget (capital and expense), and ensure dependable, secure, and costeffective delivery of infrastructure services.
Shape and deliver next generation infrastructure services in partnership with leading enterprise technology and managed services vendors.
Enable HP Inc workforce and partners productivity by designing and delivering innovative workplace end user technologies and connectivity.
Partner with Product leaders to develop and implement innovative HP Inc solutions.

Essential Functions

Planning and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.
Provides infrastructure services vision, enables innovation, and seeks to leverage IT trends that can create business value consistent with the company's requirements and expectations.
Partners with IT Leadership team to lead and deliver the technology infrastructure operations and execution for the enterprise, supporting a highly scalable and redundant environment.
Key interfaces include:

-
CIO:

This leader will engage daily with the CIO, CIO staff, and business partners across HP.

-
Chief Information Security Officer - partner to ensure secure infrastructure design and operations, across data centers, cloud, and end users.
-
Product Executive leadership/GMs - partner to support development and adoption of innovative HP Inc solutions ("HP on HP").
-
Digital & Transformation Office staff -regular communications to ensure alignment of IT infrastructure and operations strategy and investments with business needs.

Develops the team and mentors' talent to deliver the technology management and execution capabilities of the organization. Enable a constantly learning environment.
Work closely with multiteam technical resources, engineering managers, and other stakeholders to ensure systems function within SLA and that outages are dealt with rapidly and effectively.
Design and build or leverage partner tooling and technology to provide operational visibility into the performance and resiliency of systems and business processes.
Articulating the business benefits