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    Program Manager Security Technical Services - Cleveland, United States - Cleveland Cliffs

    Cleveland Cliffs
    Cleveland Cliffs Cleveland, United States

    2 weeks ago

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    Description

    Cleveland-Cliffs has an immediate opening for a Technical Services Manager in our Security Department. This is a front-line position and will plan, direct, and coordinate all technical requirements for our security department. You'll be responsible for enhancing customer satisfaction, strengthening customer equipment utilization, and improving overall equipment performance. This role will be based in the Cleveland-Cliffs HQ in in Cleveland, Ohio. The ideal candidate will utilize their knowledge of and passion for security systems to improve security protocols, identify security trends across the company, and promote a culture of health and well-being to protect life safety and our operations.

    Summary of Responsibilities:

  • Manage the day-to-day activities of all technical service requirements for our security team and ensure prompt response and resolution to customer issues
  • Work closely with IT and Cybersecurity to improve equipment performance, quality, and safety using internal tools to effectively manage service cases and track common service themes
  • Coordinate with Project Managers to assemble and execute a successful, cost-effective installation/centralization of security tools and functions
  • Oversee technical problem resolution and collaborate with other functional departments to ensure a high level of customer satisfaction
  • Monitor and analyze the effectiveness of implemented security measures using quantitative metrics
  • Work closely with IT and software teams to optimize data storage, retrieval, and reporting capabilities
  • Provide training and guidance to our security teams on security tools, data interpretation, and utilization
  • Maintain updated knowledge of the latest tools, technologies, and best practices in the security industry
  • Assist in the preparation and presentation of weekly, monthly, quarterly, and annual security performance reviews
  • Travel to customer or operational sites as required (About 25% travel)

    • Minimum Qualifications:

  • Bachelor's degree in business, IT management, or a related field.
  • 5 years' experience managing a technical capital equipment service team/program.
  • A deep understanding of access control, video management systems, and security incident reporting utilization
  • Strong technical background with understanding of ACS, VMS, electronics, technical drawings/schematics, and mechanical design.
  • Strong analytical and problem-solving skills.
  • Excellent communication and presentation abilities, with ability to multi-task and work under pressure while maintaining composure.
  • Detail-oriented with a commitment to data accuracy
  • Ability to collaborate with cross-functional teams and drive projects to completion.

    • Preferred Qualifications:

  • Master's degree in information systems management, business, or a related field.
  • 5 years' experience in management of technical security systems.

    • Applicants for this position must be currently legally authorized to work in the United States on a full-time basis.

    Cleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including top pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more

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