Appeals Specialist - Austin, United States - Advanced Pain Care

Advanced Pain Care Austin, United States

3 weeks ago

Description

Job Type

Full-time

Description

Job purpose

The Appeals Specialist is responsible for managing insurance denials by reviewing claims and clinical documentation, posting payments, handling correspondence letters and writing appeals to correct payment amount and/or non-payment.

Duties and responsibilities

Reviews and appeal unpaid and denied claims
Attaches appropriate documents to appeal letters
Researches and evaluates insurance payments and correspondence for accuracy
Logs appeals and grievances, and tracks progress of claims
Keeps up-to-date reports and notates any trends pertaining to insurance denials
Calls insurance companies to inquire about claims, refund requests and payments
Manages Accounts Receivable reports for the Billing Department
Utilizes EMR system to submit and correct claims
Posts patient and insurance payments
Sends paper claims to insurance carriers
Answers patient billing questions
Coordinates medical and billing records payments with patients and/or third-party payers
Handles collections on unpaid accounts
Identifies and resolves patient billing complaints
Answers phone calls to the Billing Department in a timely and professional manner
Processes credit card payments over the phone and in person
Serves and protects the practice by adhering to professional standards, policies and procedures, federal, state, and local requirements
Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Operates standard office equipment (e.g. copier, personal computer, fax, etc.).
Has regular and predictable attendance
Adheres to Advanced Pain Care's Policies and procedures
Performs other duties as assigned

Requirements

Qualifications

Education: Requires a high school diploma or GED

Experience: Three or more years related work experience of training

Knowledge, Skills and Abilities:

Clear and precise communication
Ability to pay close attention to detail
Effectively manages day by organizing and prioritizing
Possesses excellent phone and customer service skills and abilities
Protects patient information and maintains confidentiality
Knowledge of general medical terminology, CPT, ICD-9 and ICD-10 coding
Familiarity with analyzing electronic remittance advice and electronic fund transfers
Experience interpreting zero pays and insurance denials
Competence in answering patient questions and concerns about billing statements
Organizational skills and ability to identify, analyze and solve problems
Works well independently as well as with a team
Strong written and verbal communication skills
Interpersonal/human relations skills

Working conditions

Environmental Conditions: Medical Office environment

Physical Conditions:

Must be able to work as scheduled - typically from 8:00 - 5:00 M-F
Must be able to sit and/or stand for prolonged periods of time
Must be able to bend, stoop and stretch
Must be able to lift and move boxes and other items weighing up to 30 pounds.
Requires eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.

Salary Description

$ $26.00/ hour

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