- Deliver exceptional customer service to ASRS members across various stages of their careers
- Explain ASRS policies and procedures in a call center setting
- Educate members on their retirement decisions
- Assist with member inquiries and account maintenance
- Support members in accessing online account information
- Clarify benefit calculations and address account-related concerns
- Research and resolve member questions
- Collaborate with ASRS divisions to provide member account support
- Minimum of 6 months of customer service experience
- Background in public-facing roles such as food service or retail preferred
- Strong analytical, computer, and organizational skills
- Ability to grasp complex policies and procedures
- Excellent phone communication skills
- Team player with a focus on meeting objectives
- Demonstrated professionalism and strong judgment
- High School diploma or equivalent required
- Fluency in English and Spanish is a plus
- 1 year of customer service experience preferred
- Completion of Electronic Employment Eligibility Verification Program
- Background check including credit and criminal history
- Comprehensive insurance plans
- Financial assistance for tuition and professional certifications
- Outstanding retirement program
- Generous paid holidays, vacation, and sick days
- Support for work-life balance
- Opportunities for commuter benefits, flexible hours, and telework
- Participation in deferred compensation, credit union, and wellness programs
- Rewarding work environment
- Public Service Loan Forgiveness eligibility
- Incentive programs and covered parking
- Participation in Arizona State Retirement System pension plan mandatory for hired candidates
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retirement specialist entry - Phoenix, United States - Arizona Official Website of State of Arizona
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Description
Job Summary:
We are seeking enthusiastic individuals to provide excellent customer service and assist members with their retirement planning. If you are passionate about making a difference in people's lives and thrive in a supportive work environment, this could be the perfect opportunity for you. Join us and be part of a team that values work-life balance and professional growth.
The Retirement Specialist role involves educating members on ASRS benefits and guiding them through their retirement options. Following a comprehensive four-week training program, team members are empowered to deliver top-notch service and support. Enjoy a schedule with no nights or weekends, and telework opportunities post-training.
Job Duties:
Knowledge, Skills & Abilities (KSAs):
Selective Preference(s):
Pre-Employment Requirements:
Benefits:
Retirement: