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    retirement specialist entry - Phoenix, United States - Arizona Official Website of State of Arizona

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    Description

    Job Summary:

    We are seeking enthusiastic individuals to provide excellent customer service and assist members with their retirement planning. If you are passionate about making a difference in people's lives and thrive in a supportive work environment, this could be the perfect opportunity for you. Join us and be part of a team that values work-life balance and professional growth.

    The Retirement Specialist role involves educating members on ASRS benefits and guiding them through their retirement options. Following a comprehensive four-week training program, team members are empowered to deliver top-notch service and support. Enjoy a schedule with no nights or weekends, and telework opportunities post-training.

    Job Duties:

    • Deliver exceptional customer service to ASRS members across various stages of their careers
    • Explain ASRS policies and procedures in a call center setting
    • Educate members on their retirement decisions
    • Assist with member inquiries and account maintenance
    • Support members in accessing online account information
    • Clarify benefit calculations and address account-related concerns
    • Research and resolve member questions
    • Collaborate with ASRS divisions to provide member account support

    Knowledge, Skills & Abilities (KSAs):

    • Minimum of 6 months of customer service experience
    • Background in public-facing roles such as food service or retail preferred
    • Strong analytical, computer, and organizational skills
    • Ability to grasp complex policies and procedures
    • Excellent phone communication skills
    • Team player with a focus on meeting objectives
    • Demonstrated professionalism and strong judgment
    • High School diploma or equivalent required

    Selective Preference(s):

    • Fluency in English and Spanish is a plus
    • 1 year of customer service experience preferred

    Pre-Employment Requirements:

    • Completion of Electronic Employment Eligibility Verification Program
    • Background check including credit and criminal history

    Benefits:

    • Comprehensive insurance plans
    • Financial assistance for tuition and professional certifications
    • Outstanding retirement program
    • Generous paid holidays, vacation, and sick days
    • Support for work-life balance
    • Opportunities for commuter benefits, flexible hours, and telework
    • Participation in deferred compensation, credit union, and wellness programs
    • Rewarding work environment
    • Public Service Loan Forgiveness eligibility
    • Incentive programs and covered parking

    Retirement:

    • Participation in Arizona State Retirement System pension plan mandatory for hired candidates


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