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    Loro Piana, Sales Associate - Chicago, United States - LVMH

    LVMH
    LVMH Chicago, United States

    1 week ago

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    Description

    Work with us

    * Company: Loro Piana

    Country / Region : United States

    City : Chicago

    Business group: Fashion & Leather Goods

    Contract type: Permanent Job

    Function: Retail

    Experience required: Minimum 2 years

    Reference No.: LORP01231

    Date of publication:

    The Sales Associate is the ultimate Brand Ambassador for the company. They are a consummate professional with the ability to engage, build and develop relationships with the Loro Piana customer. S/he will understand how to strategize and build their client book on a regular basis. They will work towards achieving their sales, KPIs and overall goals set by the Store Manager. The Sales Associate will be a team player and have positive attitude, working alongside their colleagues and Store Manager to find solutions and to contribute to achieving the overall store goal.

    **Responsibilities**

    Executes company standard as it relates to the customer experience with each interaction

    Builds and develops relationships with customers, understanding their needs and lifestyle, customizing the selling experience relating to those needs

    Is detailed oriented not only during the process of the sale, but also during the after sale process

    Works as a team player at all times, supporting if needed

    Stays aware of their own goals and KPIs to ensure they are reaching their targets on a monthly and yearly basis

    Contributes to the organization and order of the store at all times

    **Sales**

    Responsible for the sales process following the Company standards (Loro Piana Selling Galateo)

    Responsible for achieving personal sales targets and KPIs set by the Store Manager

    Is proactive in tracking self-performance

    Provides and maintains a high level of customer service at all times is a self-starter that doesnt wait to be directed, has an understand of responsibilities

    **Client Management and CRM**

    Ensures the after-sales service is handle with care and efficiency, in order to maintain clients satisfaction and loyalty with the aim of promoting the Brand image

    Escalates customer issues to the Store Manager so that all matters are taken care of properly

    Is proactive in new client outreach, as well as consistent follow up with customer requests and inquiries

    Ensure that the necessary customer data is being capture to support and contribute to the CRM reporting strategy

    **Product**

    Participates to all the product presentations (of all the product categories) done in store

    Extensive knowledge of product for all categories, always having the mindset to seek and understand more

    Ensures the appropriate care of product in the store i.e. replenishment, cleanliness, tidiness etc

    **Visual**

    Helps to support display maintenance throughout the store, communicating to the Store Manager any call outs or issues

    **Stock**

    Is always aware on the store stock levels in order to optimize sales

    Participates to end of the year, sector and rotation inventory for each product category

    **Thefts and losses**

    Respects the assigned position in order to prevent thefts and losses in cooperation with colleagues

    Is attentive to any items missing, questionable behaviors in the store and any other anomalies that may affect business to promptly notify the Store Manager

    **Position**

    **Profile**

    **Additional information**

    Relevant work experience as Sales Associate in a luxury boutique

    Aligned with the Brand identity and detail oriented

    Passion and high motivation for Loro Piana products and Brand

    Excellent interpersonal, teamworking and problem solving skills

    Good stress management, flexibility and adaptability

    Fluent English, both spoken and written; other languages are a plus

    **Privacy Preference Center**

    ** Manage Consent Preferences**

    Always Active

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