Sales Associate - Chicago, United States - Cartier
Description
Reference Code: 100719
Sales Associate - Chicago:
- Chicago, IL, US
- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison's heritage by pushing the boundaries of creativity.
SALES ASSOCIATE - CARTIER, CHICAGO
OBJECTIVE/MISSION
- As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.
KEY RESPONSIBILITIES
Sales Achievement:
- Consistently achieve and/or exceed the monthly sales target, as directed by management.
- Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
- This includes after sales clients if a Cartier aftersales dedicated area/staff is not available
- Adapt approach according to the client needs and motivations
- Negotiate and handle objections with ease
- Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
- Remain current on industry news and competitor
Client Relationship Management:
- Cultivate new and existing client relationships through exceptional service and other Maisonspecific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
- Consistently and accurately capture client data for followup and relationship building, effectively utilizing the tools that are available
- Appropriately resolve client issues/concerns and escalate as needed to Management
- Partner with Management to develop a plan to support, and participate to, instore and offsite events and networking
Daily Boutique Operations:
- Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
- Assist with daily setup and breakdown of the boutique, and communicate on any maintenance issues
- Assist in the merchandising and daily maintenance of displays and backstock
- Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
- Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
JOB PROFILE
Education:
- College degree preferred
Required Experience:
- 2 to 5 years of previous experience in luxury retail, service or hospitality environment
- General knowledge of timepiece movements
Technical Skills:
- Ability to work in a fastpaced retail store environment
- Computer and internet Savvy
- MS Office experience required, SAP knowledge preferred
Personal Skills/Abilities:
- Additional language skills are a plus
- Excellent interpersonal and communication skills are required
- Strong understanding of Customer Service needs and Customer (internal and external) priorities
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
- Being a genuine Maison Ambassador
- Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
- Self-Starter with Team-Player approach
- Must be available to work retail hours including weekends and to travel for trainings, client events, conferences
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