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    Donor Services Manager - San Antonio, United States - Extremity Care

    Extremity Care
    Extremity Care San Antonio, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionSalary: $85,000.00

    Purpose:

    The Donor Services Manager is responsible for managing the HCT/P donor eligibility review process.

    Duties & Responsibilities:

    • Develop and maintain professional working relationships with recovery/acquisition agencies.
    • Manage performance feedback with recovery/acquisition agencies.
    • Manage processes and efficiency in department to support organizational strategic objectives.
    • Manage and oversee HCT/P donor eligibility record review to support production activities.
    • Evaluate and report donor review quality metrics.
    • Support risk management of department and ensure risks/issues are identified, addressed/reported, and where appropriate, escalated.
    • Author/revise procedures according to FDA, AATB, and other regulations (as appropriate).
    • Initiate and investigate quality events and determine appropriate containment, preventive/corrective actions.
    • Provide quality oversight, support, and approval for new projects and products.
    • Collaborate with Product Development/Management to establish/support project timelines.
    • Support internal and external audits.
    • Maintain records in accordance with standard operating procedures.
    • Maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, cGMP/CGTP, and other organizational policies and procedures.
    • Manage direct reports.
    • Establish and monitor objective annual goals for direct reports.
    • Conduct performance reviews and establish performance improvement plans as needed.
    • Establish and execute continuing education strategy for department.
    • Recruit, interview, and select personnel for hire.
    • Travel domestically up to 15% to attend offsite meetings, conferences, and support business initiatives.
    • Start job duties on time, stay on the job throughout the assigned shift to complete duties properly, and attend all scheduled meetings and appointments.
    • Perform other related duties as assigned.

    Skills & Abilities:

    • Strong leadership skills.
    • Attention to detail skills.
    • Organizational skills.
    • Critical Thinking skills.
    • Excellent verbal and written communication skills.
    • Proficient in Microsoft Office
    • Ability to secure and maintain a favorable background investigation and clearance.

    Education & Experience:

    • Bachelor's degree in a biological science or related field is required.
    • At least 5 years of quality and/or HCT/P review experience in an FDA regulated environment.
    • Valid Class "C" driver's license.
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