Jobs
>
Oakland

    Entry Level Customer Relations Representative - Oakland, United States - Rb Marketing LLC

    Rb Marketing LLC
    Rb Marketing LLC Oakland, United States

    1 week ago

    Default job background
    Full time
    Description

    Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as an Entry Level Customer Service Representative. Our mission is to foster positive relationships with our customers and donors, educating them about the non-profit organizations we partner with and elevating their visibility within the community. We foster a culture of continuous learning and personal development, providing the support and resources you need to excel in your role.

    In this role, you will be responsible for ensuring an exceptional customer experience by engaging with customers to understand their values, fostering open communication, and offering opportunities for donations. You will engage in daily interactions with customers, consistently upholding courtesy, professionalism, and kindness to create a positive impression. Your role also involves the management of donations, including tracking and processing new contributions, as well as promoting brand awareness initiatives. Additionally, you will be expected to skillfully handle customer complaints to enhance overall satisfaction.

    Key Responsibilities of an Entry Level Customer Service Representative:

    • Interact with customers and members of the community and effectively resolve customer issues, complaints, and conflicts to ensure customer satisfaction and understanding
    • Maintain a deep understanding of our client's products or services to provide accurate information to customers
    • Adhere to company policies, procedures, and ethical standards
    • Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement
    • Maintain detailed records of customer interactions through company's key performance indicators provided in training
    Skills and Qualities We Seek in a Customer Service Representative:
    • Empathy, Patience, and Consistency: You should be capable of managing a diverse range of customer demographics, backgrounds, and personas with confidence, providing the same high level of service to each individual.
    • Adaptability: Embrace the variability of a people-centric career, handle challenges with resilience, and tackle surprises with a sense of humor.
    • Clear Communication: Use authentic, positive language to convey your message effectively. Stay engaged and ensure customer satisfaction with every interaction.
    Requirements of an Entry Level Customer Service Representative:
    • High school diploma or equivalent
    • Previous customer service or related experience preferred, but not required
    • Proven interpersonal skills
    • Ability to remain patient and composed, even in challenging customer situations
    • Flexibility to adapt to changing customer needs and departmental requirements.
    • Effective time management and organizational skills to handle multiple customer inquiries efficiently.
    • Adherence to company policies, industry regulations, and ethical standards.
    • A track record of punctuality and reliability in meeting work schedules.
    • Ability to meet or exceed company's performance metrics
    #LI-Onsite
  • Department of Industrial Relations

    Industrial Relations Representative

    2 weeks ago

    Department of Industrial Relations San Francisco County, CA, United States

    Teamwork and Collaboration: Promotes team cooperation and encourages participation. Capable of cross functionality and working well with others on a team to achieve personal goals, team goals, and organizational goals. Takes responsibility for individual actions in order to achie ...

  • Department of Industrial Relations

    Industrial Relations Representative

    1 week ago

    Department of Industrial Relations San Francisco County, CA, United States

    **This posting may be used to fill future vacancies in accordance with 2 CCR · - Must successfully pass the Bilingual Proficiency assessment. Teamwork and Collaboration: Promotes team cooperation and encourages participation. Capable of cross functionality and working well with ...

  • Kim Holland - State Farm Agent

    Customer Relations Representative

    1 week ago

    Kim Holland - State Farm Agent Hayward, United States

    Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...

  • Six Flags Discovery Kingdom

    Guest Relations Representative

    1 week ago

    Six Flags Discovery Kingdom Vallejo, United States

    Enjoy the perks of being a Six Flags Team member Get free admission to all Six Flags Theme Parks, free tickets for friends and family, access to exclusive employee events, and discounts. Responsible for assisting Guests with concerns, will-call ticketing, and ticketing issues bot ...

  • Hera Gutierrez - State Farm Agent

    Customer Relations Representative

    1 week ago

    Hera Gutierrez - State Farm Agent Fremont, United States

    **Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...

  • Mat Dahms - State Farm Agent

    Customer Relations Representative

    6 days ago

    Mat Dahms - State Farm Agent Oakland, United States

    Job Description · Job DescriptionPosition Overview · State Farm Insurance Agent located in Oakland, CA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Mat Dahms - State Farm Agent, you will build and develop customer relati ...

  • PG&E Corporation

    Senior Government Relations Representative

    2 days ago

    PG&E Corporation OAKLAND, United States

    Requisition ID # · Job Category: Government and Regulatory Relations · Job Level: Individual Contributor · Business Unit: Corporate Affairs · Work Type: Hybrid · Job Location: Salinas · Department Overview · PG&E's Local Government Affairs team leads the Company's government re ...

  • PG&E Corporation

    Senior Government Relations Representative

    2 days ago

    PG&E Corporation Oakland, United States

    Department Overview · The Local Government Affairs team at PG&E takes the lead in government relations activities, shaping public policy debates, supporting customers and local communities, investing in climate resiliency, and ensuring the stability of the grid. They are looking ...

  • Pacific Gas & Electric CO

    Senior Government Relations Representative

    3 hours ago

    Pacific Gas & Electric CO Oakland, United States

    This position will be responsible for developing and maintaining a strong governmental, political and community network within the Central Coast Division (Monterey, San Benito, and Santa Cruz Counties). The candidate will have substantial external co Relations, Government, Repres ...

  • Altais

    Physician Relations Representative I

    6 days ago

    Altais Oakland, United States

    Job Description · Job DescriptionAbout Our CompanyAt Altais, we're looking for bold and curious innovators who share our passion for enabling better health care experiences and revolutionizing the healthcare system for physicians, patients, and the clinical community. Doctors tod ...

  • VetJobs

    Provider Relations Representative III

    2 weeks ago

    VetJobs Alameda, United States

    Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, and Military Spou ...

  • VetJobs

    Provider Relations Representative III

    1 week ago

    VetJobs Alameda, United States

    Job Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, and Military ...

  • AU Standard

    Customer Relations Representative

    2 weeks ago

    AU Standard West Valley City, United States

    Our Salt Lake City-based team works closely with nationally recognized charities and NGOs to plan and administer aid with fundraising efforts in the local area. If you are looking for an opportunity to build professional skills while serving the community, our Customer Relations ...

  • Integrity Marketing Group

    Broker Relations Representative

    6 days ago

    Integrity Marketing Group San Francisco, United States

    About Applied General Agency · At Applied General Agency, an Integrity company, the Broker Relations Representative facilitates professional relationships with insurance agents as the point of contact for operational support through prompt and professional communication in pers ...

  • Integrity Marketing Group

    Broker Relations Representative

    1 week ago

    Integrity Marketing Group San Francisco, United States

    About Applied General Agency · At Applied General Agency, an Integrity company, the Broker Relations Representative facilitates professional relationships with insurance agents as the point of contact for operational support through prompt and professional communication in pers ...

  • State of California

    industrial relations representative

    23 hours ago

    State of California San Francisco, United States

    Job Posting: Public Information Investigator · Department of Industrial Relations · JC Public Information Investigator · INDUSTRIAL RELATIONS REPRESENTATIVE $4, $6,213.00 per Month · Final Filing Date: 6/5/2024 · Application Methods: Electronic (Using your CalCareer Accoun ...

  • Sunrun

    Employee Relations Representative

    1 week ago

    Sunrun San Francisco, United States

    Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging. · As an Emplo ...

  • Tiffany Won - State Farm Agent

    Customer Relations Representative

    6 days ago

    Tiffany Won - State Farm Agent San Francisco, United States

    Job Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...

  • LLNL

    Staff Relations Representative

    6 days ago

    LLNL Livermore, United States

    Company Description · Join us and make YOUR mark on the World · Are you interested in joining some of the brightest talent in the world to strengthen the United States' security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to ...

  • LLNL

    Staff Relations Representative

    6 days ago

    LLNL Livermore, United States

    Company Description · Join us and make YOUR mark on the World · Are you interested in joining some of the brightest talent in the world to strengthen the United States' security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to ...