- Assist in Day-to-Day Scheduling: Approximately 20% of the role involves assisting with the day-to-day scheduling operations. This includes coordinating schedules for inspections, repairs, and emergency services for assigned accounts.
- Escalate Customer Concerns: Act as a point of escalation for customer concerns, ensuring that issues are addressed promptly and effectively. Maintain a high level of customer satisfaction through proactive communication and resolution of problems.
- Schedule Optimization: Ensure that schedules are appropriately booked with the correct skills, geographical considerations, and that schedules are fully filled to maximize efficiency and productivity.
- Day-to-Day Operations: Take responsibility for the day-to-day operations of the department, ensuring smooth functioning and adherence to established processes and procedures.
- Set Target Goals and Budget: Collaborate with senior management to establish target goals and budgets for the department. Monitor progress towards goals and take corrective actions as needed to ensure targets are met.
- Proven experience in a Fire Safety technical role is a must.
- Previous experience managing teams and overseeing operations is required.
- Strong organizational and multitasking skills, with the ability to prioritize and manage workload effectively.
- Excellent communication and interpersonal skills, with the ability to interact with customers and staff at all levels.
- Proficiency in scheduling software and other relevant tools.
- Ability to work in an office environment
- Demonstrated ability to work under pressure and meet tight deadlines.
- Bachelor's degree in a relevant field is preferred, but not required.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
-
Operations Manager
2 weeks ago
Chinese Culture Connection Malden, United States**Who We Are**: · Through diverse educational programs, cross-cultural dialogues, and special events, the Chinese Culture Connection (CCC) empowers Chinese immigrants and other Chinese-descended residents of Greater Boston to appreciate and retain their cultural heritage, develop ...
-
Operations Manager
3 days ago
James F. Farr Academy, Inc. Cambridge, United StatesJob Summary: · **Responsibilities**: · - Manage and optimize day-to-day operations to ensure efficiency and productivity · - Lead and motivate a team to achieve operational goals · - Monitor financial performance, analyze data, and prepare reports on key metrics · - Oversee proje ...
-
Operations Manager
2 weeks ago
Fooda Boston, United States**Who We Are**: · We believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 2,000 restaurants, Fooda feeds hungry people at work through our ongoing food programs located within companies and ...
-
Operations Manager
1 week ago
Smarte Carte Boston, United States**OPERATIONS MANAGER - BOS Boston Logan International Airport - Full-Time** · **$ $62000 / year** · Weekends and holidays required as needed · **Full-time Benefits and Bonus eligible** · **BENEFITS**: · Smarte Carte Inc. offers competitive pay, and outstanding benefits including; ...
-
Research Operations Manager
2 weeks ago
Bristol-Myers Squibb Cambridge, United States**Working with Us** · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production ...
-
Research Operations Manager
2 weeks ago
Bristol-Myers Squibb Cambridge, United States**Working with Us** · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production ...
-
Operations Manager
1 week ago
Jeremiah Program Boston, United States**ABOUT JEREMIAH PROGRAM** · Jeremiah Program (JP) is a nonprofit organization helping single mothers invest in themselves so they can thrive and take steps towards economic mobility by helping them access higher education, affordable childcare, housing, skills training, and care ...
-
Operations Manager
2 weeks ago
Temco Logistics Boston, United States**Position: DFS Operations Manager** · **About us** · Temco Logistics has been delivering and installing home goods since its inception in 1968. As a subsidiary of The Home Depot. Completing more than 6,000 residential, business, job site and commercial deliveries per day, we hav ...
-
Operations Manager
2 weeks ago
DO & CO Boston, United StatesWe have a hugely exciting opportunity for an Operations Manager to join our DO&CO Family in Boston, MA · **In case you don't know who, we are**: · We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airlin ...
-
Manager Procurement Operations
3 days ago
Generate Biomedicines Somerville, United States**About Generate:Biomedicines** · Generate:Biomedicines is a new kind of therapeutics company - existing at the intersection of machine learning, biological engineering, and medicine - pioneering Generative Biology to create breakthrough medicines where novel therapeutics are com ...
-
Sales Operations Manager
2 days ago
PUMA Somerville, United States**YOUR TALENT**: · YOUR TALENT (Qualifications) · years of experience in merchandising operations, sales / sample operations or retail operations · - Proactive and assertive in follow-through with colleagues and business partners, including a high degree of self-direction. · - Th ...
-
Manager, Process Operations
1 week ago
Form Energy, Inc Somerville, United StatesAre you ready to build America's clean energy future with the team that will deliver? Form Energy is an American energy technology and manufacturing company. We are pioneering a new class of iron-air batteries to enable our electric grid to run on renewable, reliable, and afforda ...
-
Operations Manager
3 weeks ago
TruGreen Watertown, United StatesFounded in 1973, TruGreen is the nation's leading lawn care provider, providing lawn, tree and shrub and pest services focused on exceeding its customers needs. The company operates more than 290 locations across the United States and Canada, with more than 14,000 employees. TruG ...
-
Cafe Operations Manager
1 week ago
Sodexo Cambridge, United StatesUnit Description: · **Fast-Paced. Never Boring. You thrive on the variety that each day brings.** · *** · **Sodexo Corporate Services i**s looking for a **Café Manager **to join our team at one of our prestigious account.** The Cafe** M**anager** to support a multi-faceted operat ...
-
Operations Manager
1 week ago
StaffDocs Boston, United StatesThis is a remote position. · Job Responsibilities: · Process optimization. Responsible for overseeing business process to maximize long-term profitability. Monitor organization wide operations, identify wastefulness, and implement strategies to make operations as efficient as po ...
-
Operations Manager
1 week ago
StaffDocs Boston, United StatesThis is a remote position. · Job Responsibilities: · Process optimization. Responsible for overseeing business process to maximize long-term profitability. Monitor organization wide operations, identify wastefulness, and implement strategies to make operations as efficient as po ...
-
Operations Manager
16 hours ago
Hornblower Cruises and Events, LLC Boston, United States**Boston Harbor City Cruises is seeking an Operations Manager out of our Boston, MA location** · **Salary Range: $60,000-$65,000** · **About You**: · This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System. · **About the Opportunity**: · The Op ...
-
Operations Manager
3 weeks ago
WOMENS HEALTH SERVICES PC Brookline, United States**Women's Health Services** is seeking an **Operations Manager** to join our team. As a team member, you will be an important part of a well-established and growing independent abortion clinic. Responsibilities will include, but are not limited to: · - human resources coordinatio ...
-
Operations Manager
16 hours ago
Atrium School Watertown, United States**Operations Manager & Front Desk** · Atrium School seeks an experienced, highly professional, and warmly inclusive Operations Manager & Front Desk leader who is systems-oriented, calmly efficient, and directs complex information flow throughout the school. From the Front Desk, t ...
-
Finance and Operations Manager
3 weeks ago
Boston Public Schools Boston, United States**OFFICE**:Teaching & Learning · *** · **REPORTS TO**:Chief, Teaching & Learning · *** · **ACADEMIC/NON-ACADEMIC**:Non-Academic · *** · **General Description and Goals**: · *** · The **Finance and Operations Manager **is expected to perform duties with a high degree of independen ...
Service Operations Manager - Medford, United States - Fire Equipment Inc
Description
Job Description
Job DescriptionJOB TITLE: Service Operations Manager
EMPLOYER: Fire Equipment Inc.
DEPARTMENT: Regional Account Operations
REPORTS TO: General Manager
SUMMARY: The Service Operations Manager will work closely with the Regional Accounts Manager to ensure stellar service for our large customers across the New England Region. Focusing on these large accounts, the incumbent will partner with Service Coordinators for the purpose of scheduling technicians for these key regional accounts. They will maintain relationships with the day-to-day contacts at the customer sites, ensuring all scheduling needs are met, answering basic questions, and following through internally at FEI to ensure customers are receiving information/responses in a timely manner.
DUTIES AND RESPONSIBILITIES:
Manage Dispatch Group: Oversee and manage the dispatch group to ensure timely and efficient deployment of resources. Monitor performance metrics and implement improvements where necessary to optimize efficiency.
QUALIFICATIONS:
COMPETENCIES:
Powered by JazzHR
reVF8StkGJ
