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    customer support analyst - Fremont, United States - Info Way Solutions

    Info Way Solutions
    Info Way Solutions Fremont, United States

    2 weeks ago

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    Description
    Hi,

    Hope you are doing good

    This is Kishore from Info Way Solutions LLC, We have a job opening for Below Requirements , Kindly Share with your views

    Role :
    Customer Support Analyst
    Location :
    Tallahassee, Florida
    Long-term Contract


    QUALIFICATIONS AND EXPERIENCE:
    Candidates must possess the following minimum qualifications and experience:


    • Two years of experience in a help desk environment (i.e. providing technical assistance, answering support calls, etc.)
    • Two years' experience writing SQL queries against SQL databases.
    • One year of experience working with surveillance and the most up to date reporting systems.
    • One year of experience writing technical and developing training documentation materials and recording training videos.

    RESPONSIBILITIES:

    • Respond and Resolve inquires related to the use of the COVID-19 portals received via Help Desk line or Cherwell ticket management system as needed by the end user.
    • nswer email inquiries related to the use of the COVID-19 Cherwell ticket portals daily as needed by the Department.
    • Create and submit help desk tickets in the Cherwell portal based on technical assistance requests received via Help Desk daily as requested by Project Manager.
    • Provide help desk ticket updates through the Department's Cherwell system daily as needed by the Department.
    • Set-up new accounts authorized by the Section staff and Project Manager within 24 hours from receipt of Department approval.
    • Unlock system accounts for users as reported in the Cherwell system and assist with password resets in a timely manner from receipt of requestor.
    • Conduct statewide webinar trainings on new features of systems to end users and develop user manuals of systems as needed by the department.
    • ssist with testing of new features of systems daily as directed by the department.
    • Document business processes for existing and new system features for applications as needed by the Project Manager and Department.
    • Provide systems implementation support during regular and off hours as needed by the Department on a monthly basis.
    KINDLY SHARE ME THE BELOW SUBMISSION

    DETAILS:


    Legal Name as per passport:

    E-Mail Address:

    Best Contact Number:

    Work Authorization:

    LinkedIn Id:
    Date Of Birth (D.O.

    B):

    Undergraduate completion year:

    Post Graduate completion year (if applicable):

    Skype ID:

    Last 4 Digit SSN:

    Current Location:

    Relocation:
    Availability to start for Project:

    Available for In-Person Interview (Yes OR No):
    Passport Number

    Thanks & Regards

    Kishore| | US IT Recruiter,

    Email:

    Cell:

    Info Way Solutions LLC | 46520 Fremont Blvd, Suite 614 | Fremont, CA -94538
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