- Leads the overall operation of the PHL Ramp and Customer Operations organization, including coordination of line cargo and baggage management
- Guides the overall daily activities pertaining to AA, as well as coordination with partner regional carriers
- Monitors and develops performance metrics to enhance sustainable delivery of customer operations goals
- Partners and collaborates with all hub operational groups, including union leadership of represented team members
- Partners with departments throughout the airport environment, both internal and external, to promote peak operating efficiency of airline operation
- Coordinates with various regulatory agencies, such as US Customs, TSA, and PHL Airport management
- Develops and implements procedures ensuring AA remains in compliance with all governmental regulations, including OSHA, TSA, FAA, and Department of Transportation requirements
- Leads and serves a large and complex organization through management leaders, individual contributors, and front-line team members
- Builds and strengthens relations with community and business leaders
- Demonstrates the highest level of ethics and integrity
- Bachelor's degree in relevant field and/or equivalent experience/training
- 10 years of airline operations experience, including 5 years of experience in Ramp Service/Customer Operations
- 10 years of leadership experience, including 5 years leading frontline management employees and 5 years leading unionized frontline workgroups
- Extensive knowledge of multiple airport operational processes
- Action oriented results-driven leader with a natural aptitude for engaging employees in multiple workgroups
- Proven ability to drive results through collaboration and facilitate effective relationships across different work groups and levels at American
- Ability to anticipate, analyze, and interpret complex local and/or system-wide issues
- Demonstrated outstanding organization and time management skills
- Demonstrated flexibility and creativity in adjusting to shifting priorities in a dynamic work environment, while effectively modeling leadership attributes
- Ability to promote a positive approach to problem resolution
- Excellent communication, presentation, and interpersonal skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
- Ability to attract, select, develop, and motivate diverse teams, including representatives from each operating organization and related unions within the company
- Believes in and promotes the American Airlines five leadership attributes:
- Caring - We care about all team members
- Collaboration - We succeed as a team
- Development - We build future leaders
- Results - We drive to be the best
- Future - We continually challenge the status quo
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
-
Customer Service Operations Agent
2 weeks ago
Piedmont Airlines, Inc. Philadelphia, United States Full timeWe can't wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow._ · **Essential Duties**: · - Log and relay gate changes, cancellations, service requests, and other pertinent flight information ...
-
Managing Director, Customer Operations
2 days ago
American Airlines Philadelphia, United States**Intro**: · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges ...
-
Unit Manager, Customer Operations
3 days ago
Piedmont Airlines, Inc. Philadelphia, United StatesWe can't wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow._ · **Essential Duties**: · - Keep both the company goals and customer expectations in mind when overseeing daily operations · - C ...
-
SP Plus Corporation Philadelphia, United StatesOverview: · SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry ...
-
Customer Service Operations Agent
2 weeks ago
Piedmont Airlines Philadelphia, United States Full timeWe can't wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow. · At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To con ...
-
Vice President of Customer Operations
2 weeks ago
ParetoHealth Philadelphia, United StatesWe're in this for the greater good at ParetoHealth. Our mission is collective greatness, nothing less will do. Our team is a single force united in the drive to transform employee health benefits. · The company was founded in 2011 to help small and medium-sized businesses fight ...
-
Managing Director, Customer Operations
3 weeks ago
American Airlines Philadelphia, United States**Intro** · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and youll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, youll tackle challenges wi ...
-
Unit Manager, Customer Operations
1 day ago
Piedmont Airlines Philadelphia, United StatesWe cant wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow. · At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To con ...
-
Vice President of Customer Operations
1 week ago
ParetoHealth Philadelphia, United StatesWere in this for the greater good at ParetoHealth. Our mission is collective greatness, nothing less will do. Our team is a single force united in the drive to transform employee health benefits. · The company was founded in 2011 to help small and medium-sized businesses fight t ...
-
American Airlines Philadelphia, United StatesIntro · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with ...
-
Customer Service Operations Agent
1 week ago
Piedmont Airlines Philadelphia, United States Full timeWe cant wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow. · At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To con ...
-
Managing Director, Customer Operations
3 weeks ago
American Airlines Philadelphia, United StatesIntro · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with ...
-
Unit Manager, Customer Operations
2 days ago
Piedmont Airlines Philadelphia, United StatesWe can't wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow. · At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To co ...
-
Managing Director, Customer Operations
3 weeks ago
American Airlines Philadelphia, United StatesIntro · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with ...
-
Unit Manager, Customer Operations
3 days ago
Piedmont Airlines Philadelphia, United States Full timeAt Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Unit Manager, Customer Operations in our Ground ...
-
SP+ Philadelphia, United StatesJob Description · Job DescriptionOverview · SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination ...
-
SP Plus Corporation Philadelphia, United States Part timeOverview · SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry ...
-
ADT Horsham, United States**Position Overview**: · An ADT Team Manager supports the Existing Customer channel will be responsible for the assignment and coordination of people and materials necessary for the prompt and complete installation and service of all jobs within an assigned territory. · Responsib ...
-
Operations Mgr
1 week ago
Hertz Philadelphia, United StatesThe Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a brand or department of an airport locati ...
-
Dir, Event Tech I
1 week ago
Encore Global Philadelphia, United StatesPosition Overview · The Director, Event Technology (OEM) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personn ...
Managing Director, Customer Operations - Philadelphia, United States - American Airlines
Description
Location: PHL AIRPORT GROUP 2 (PHL-TGR2)Cities: Philadelphia - PA
Requisition ID: 72867
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board
Why you'll love this job
The Managing Director of Customer Operations provides overall leadership to the Customer Operations organization of the PHL hub organization. In addition to developing clearly defined strategies to make the hub best in class, this leadership role will strengthen the culture of inclusion, diversity, and development for the team members across the organization.
What you'll do
Minimum Qualifications- Education & Prior Job Experience
Feel free to take advantage of all that American Airlines has to offer:
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Cities: Philadelphia - PA
Requisition ID: 72867