Customer Service Operations Agent - Philadelphia, United States - Piedmont Airlines, Inc.

Piedmont Airlines, Inc.

Verified Company

Philadelphia, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Full time

Description

We can't wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

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Essential Duties:

Log and relay gate changes, cancellations, service requests, and other pertinent flight information to the respective department personnel
Serve as a liaison between dispatchers, flight crew, utility, catering, gate, and ground personnel
Work together as a team to provide excellent customer service and meet corporate objectives

Job Qualifications and Competencies:

Outstanding organizational skills and ability to multitask
Ability to work independently meeting specified deadlines
Ability to work well and communicate with all levels of management and support staff
Advanced ability with Microsoft Office Suite
Prior experience with internal controls processes for accountable items

Preferred Qualifications:

Previous Operations Tower experience
Familiarity with Lengthy Tarmac Delay (LTD), Federal Aviation Administration (FAA) and Aircraft Operator Standard Security Program (AOSSP) regulations
Experience with Gate Manager and Ground Event Tracker (GET)
Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
Current Piedmont employee with a minimum of six months of service

Work Environment:

Standard office environment, use of telephones, computers, and other office equipment
All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
Handle objects up to 70 pounds
Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
Employment is contingent upon a valid driver's license and clear driving record, 10year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age._

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:

$17.36/Hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._ _

Job Application Deadline:
May 18, 2024