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    ITOM Business Analyst - West Point, United States - eTeam

    eTeam background
    Description
    ITOM Business Analyst(Need configuration Management; ServiceNow; ITSM/ITOM experience as mandatory skills)

    Strong understanding of ITSM best-practice processes, with Configuration Management and Asset Management experience

    Experience in utilizing and/or managing a CMDB. Familiarity with service mapping, IT asset discovery, and packaging processes

    Hands-on experience with industry-standard Change, Configuration and Asset Management system tools, preferably within the ServiceNow environment

    Experience leading technical functional discussions to implement Asset & Configuration modules in ITSM Tools

    Experience in Servicenow Asset /CMDB Process and Implementation

    Minimum of 5 years of relevant recent experience

    Preferred Requirements

    ITIL v3 Foundation certification

    Servicenow Asset /CMDB Process and Implementation experience
    #J-18808-Ljbffr


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