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    Director of Service Operations - Houston, United States - Hi-Peak Staffing Solutions

    Hi-Peak Staffing Solutions
    Hi-Peak Staffing Solutions Houston, United States

    1 week ago

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    Description

    A Commercial Roofing, Waterproofing/ Restoration Experts that have been installing commercial and industrial roofing systems throughout the United States for the past 50 years. We have completed hundreds of new and re-roof installations. Our projects routinely exceed one hundred thousand square feet in size, with the total square footage of installed roofing being in the tens of millions. Our professional management team brings many years of field experience to the company's leadership positions, giving our clients peace of mind that the signatures on our contracts are signed by true roofing professionals.

    The role:

    The Service Department Director is responsible for managing projects, project superintendents, foremen, multiple service crews, trucks and overall direction of the service division. Ensure the completion of projects meet customer expectations including, but not limited to, schedule, quality, scope, professionalism, appearance, and overall job satisfaction.

    • Other basic functions include managing customer accounts through the production of work for existing customers and new customers as assigned by the Unit President to ensure continued generation of revenue from the assigned customer base.
    • Must be familiar with service division field operations associated with a roofing maintenance division.
    • Needs to understand scheduling, record keeping, accounting, and personnel management systems.
    • Must have the ability to deal effectively with people.
    • Must oversee project performance, billing, purchase order review, and track change orders.
    • Must be able to prioritize work to ensure that the most important tasks are completed first.
    • The Service Department Director assists in the overall training process for production related positions within formal structures and through day-to-day interaction with production crews.
    • Will access roofs, year-round, all weather conditions, as necessary to oversee production and work with clients. Work may require some weekend and evening work.

    Requirements:

    The Service Department Director must have an intimate knowledge, coupled with firsthand experience, of the roofing systems, estimating, quality control, profit and loss, budget requirements, overall management of a division with capability to grow. Must possess good communication skills and working knowledge of computers.



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