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    Legal Operations Associate - Nashville, TN, United States - Broadcast Music, Inc.

    Broadcast Music, Inc.
    Broadcast Music, Inc. Nashville, TN, United States

    2 weeks ago

    Default job background
    Description

    Performs research and development activities that support the goals of revenue generation, which includes delivery of new business leads for Licensing Sales, along with research and verification needs for the Licensing Customer Relations and Accounting & Finance Collections teams.

    Nashville, TN office. BMI has transitioned back to working in the office on a regular hybrid schedule. At present, most team members are expected in the office three (3) days a week.

    Decisions regarding future transitions will take place in phases as BMI continues to closely monitor COVID-19 as employee safety is our priority.

    Conducts verification activity on active customers, including confirmation of music profile changes, ownership changes, account maintenance, pre-calls, fee adjustments, license renewals, report forms, correspondence, and customer inquiries.

    Works with local government agencies researching details to shore up sales leads.
    Conducts initial sales outreach to qualify decision makers and business status.
    Reviews Suspended accounts to reclaim revenues.
    Conducts review of business accounts identified for delinquent account status; prepares and issues Pre-Collection early communications as appropriate.
    Conducts Post-Collections reviews for possible business shutdowns.
    Review of accounts with unresolved balances due and credit balances to determine all info correct.
    Conducts research via telephone, internet, and other relevant systems and information sources.
    Updates customer relationship management (CRM) system with research and findings.
    Assists with administrative functions such as mail, ad hoc reports, and checking voicemail.
    Performs other duties and projects as needed.
    Supports BMI Core Values and cultivates a culture of diversity and inclusion.
    Bachelor's degree or equivalent experience preferred.

    Experience:
    Minimum one (1) year experience in an office environment preferred. Customer service/telephone experience preferred.

    Strong telephone skills.
    Data entry skills.
    Database maintenance skills.
    The position may also be eligible for one or more performance-based bonuses. In addition to cash compensation, BMI offers a competitive portfolio of benefits to its employees, as described below.
    Health, dental, and vision insurance
    ~Flexible spending accounts
    ~ 12 paid calendar holidays
    ~ Summer hours that offer more time for fun in the sun
    ~ All applicants will receive equal opportunity for employment without regard of race, color, sex, religion, nationality, age, sexual orientation, gender identity and/or expression, veteran's or marital status, disability, or any other cultural factor.
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