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    Event Guest Service Staff - Beaumont, United States - Oakview Group

    Oakview Group
    Oakview Group Beaumont, United States

    1 week ago

    Default job background
    Part time
    Description
    Oak View Group


    Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.

    Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

    More information at , and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

    Overview


    The Event Services department will execute and oversee guest services, ticket taking, and act as a liason between the event manager/coordinator to the guests for each event.

    Responsibilities


    • Ability to direct and lead providing excellent customer service
    • Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
    • Assist guests for entry and exit into the complex
    • Scan tickets and greet guests
    • Assist fans in locating seats, access around the complex, and provide answers for any questions when asked.
    • Being alert and proactive to potential hazards and reporting incidents when they occur
    • Monitor your assigned area for issues and opportunities to make an unforgettable experience.
    • Respond to all guest concerns/complaints promptly and in a professional manner
    • Assist guests in ADA accessible seating sections
    • Enforce all building policies and procedures to ensure a safe environment for all guests
    • Manage the foot traffic flow of large crowds
    • Be knowledgeable about complex emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency
    Qualifications


    • Experience in a hospitality or entertainment environment is preferred
    • You must love working with and helping people.
    • Ability to stand for long periods of time.
    • You must be able to maintain a POSITIVE attitude while handling difficult situations.
    • Flexible schedule: Availability to work most concerts.
    • Evenings & Weekend availability is needed.
    Strengthened by our Differences. United to Make a Difference.


    At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it.

    We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence.

    Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.


    EEO
    Oak View Group is committed to equal employment opportunity.

    We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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