Group Lead, Ps Iv - Beaumont, United States - Quest Diagnostics

Quest Diagnostics

Verified Company

Beaumont, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions.

The PSR IV must have a deep understanding and knowledge of established practices and procedures and creates an atmosphere of trust and confidence to our patients, customers, clients and internal leadership.

The PSR IV must ensure that daily work of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy is completed accurately and on time.

The PSR IV is also responsible in providing the Supervisor or Functional Patient Services Manager with Patient, Client, Field, Compliance, Training, Metrics and Administrative support as needed in the Patient Service Region.

The PSR IV must function as a backup to the Patient Services Supervisor and carry out duties and responsibilities in his/her absence.

The PSR IV demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.

This role is held accountable for Patient Service Center (PSC) and/or In-Office Phlebotomy (IOP) activity in the territory, including opening and closing both PSCs and IOP locations.

Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long-term care or as business needs dictate.

Will be required to act as a coach, mentor, instructor, and resource advisor for new employees and provide effective onboarding services to new clients.

They will also act as a point of contact to staff in the region and provide regular input to the Supervisor or Functional Patient Service Manager.

In addition, the PSR IV must portray leadership capabilities and a higher level of customer-facing skills including; verbal and written communications, problem-solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders.

The PSR IV must be capable of handling multiple priorities in a high-volume setting.

Responsibilities:

Collect specimens according to established procedures.

This includes, but not limited to:
drug screens, biometric screening and insurance exams.

Administer oral solutions according to established training.
Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.
Perform departmentalrelated clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
Perform verification of patient demographic info/initials including patient signature postvenipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
Assist with compilation and submission of monthly statistics and data.
Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
Complete training courses and keep uptodate with the latest phlebotomy techniques.
Travel to Territory Manager meeting if held offsite or off normal shift.
Participate on special projects and teams.
Stay uptodate on company communications and assist with the distribution of technical information to the work group.
Perform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standard Operating Procedure (SOP).
With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.
Assist with periodic inventory counts.
Assist with the preparation of schedules for the assigned workgroup or PSCs.
Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.
Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.
Assist supervisors with the implementation of SOPs and the distribution of technica