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Team Lead Lawn Maintenance
2 weeks ago
The Grounds Guys The Woodlands, United StatesEste es el trato: somos increíbles cuidando a nuestros clientes y brindando un servicio excepcional de cuidado del césped y paisajismo residencial y comercial. Pero eso solo sucede porque tenemos personas increíbles como tú en nuestro equipo. Si está listo para dar el siguiente p ...
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Team Lead
2 weeks ago
SteelTech Houston, United StatesBuscamos un jefe de equipo orientado a los resultados que se encargue de controlar y supervisar a un equipo de operarios de producción para alcanzar los objetivos de la organización. · Será responsable de proporcionar seguridad, calidad, orientación, instrucción y habilidades ope ...
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Team Lead
1 week ago
The Goddard School - Houston 1 Energy Corridor Houston, United States**_This position is for the 1720 Crescent Plaza, Houston, TX 77077 Goddard School location. Please check location is acceptable to you before applying_** · **Job Summary**:A Team Lead at The Goddard School is responsible for completing clerical and administrative tasks for the pr ...
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Team Lead
1 week ago
RoundTable Medical Consultants Houston, United StatesThe Medical Billing Collector Team Lead is responsible for the oversight of the medical collectors assigned to their team. The Medical Billing Collector Team Lead position will include weekly huddles with their team members either in a group or individual setting to review and ve ...
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Electrical Team Lead
2 weeks ago
Frazer, LTD Houston, United StatesIf this sounds like you, then we need to talk · Frazer, a leading builder of emergency medical vehicles, is currently seeking a **Electrical Team Lead** to join our team. The **Electrical Team Lead **at Frazer reports to the **Electrical Supervisor**, and is responsible for coord ...
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Regulatory Team Lead
1 week ago
DM Clinical Research Houston, United States**Regulatory Team Lead** · The **Regulatory Team Lead** plays a pivotal role in providing leadership and guidance to the regulatory affairs team, ensuring efficient execution of regulatory strategies and compliance with applicable regulations. This position requires strong regula ...
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Team Lead, Iwocs
2 weeks ago
Proserv Houston, United States**About Us** · Proserv is a global controls technology company with a heritage stretching back more than 60 years. We provide industry-leading solutions to improve the reliability, optimise the performance and extend the life of critical infrastructure across the energy sector. · ...
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Clinical Team Lead
1 week ago
The Harris Center for Mental Health and IDD Houston, United States**The Harris Center for Mental Health and IDD** ("The HARRIS CENTER") is looking for a **Clinical Team Lead** to join our team. Under the general direction of the Program Director or designated staff, the Clinical Team Lead performs administrative duties involving day to day oper ...
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Service Team Lead
1 week ago
WSS Houston, United StatesOVERVIEW · Our stores are focused on relationships not just transactions. As a Service Team Leader, your individual responsibilities will include demonstrating excellent service and assisting customers on the sales floor and at the cash wrap. In addition, you will be responsible ...
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Warehouse Team Lead
1 week ago
ONCALL Staffing Inc Houston, United StatesWe are seeking a Team Leader to join our team You will be responsible for overseeing and coordinating the activities of the warehouse team. · **Responsibilities**: · - Supervise team of production workers · - Adjust daily schedule for shift personnel to ensure optimal efficiency ...
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Clinical Team Lead
1 week ago
Memorial Hermann Health System Houston, United StatesAt Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for ...
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Clinical Team Lead
2 days ago
The Harris Center for Mental Health and IDD Houston, United States**The Harris Center for Mental Health and IDD** ("The HARRIS CENTER") is looking for a **Clinical Team Lead** to join our team. Under the general direction of the practice manager, the clinical team leader provides supervision to clinical staff providing services to consumers rec ...
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Team Lead Landscaping
1 day ago
The Grounds Guys The Woodlands, United StatesHere's the deal: we're awesome at taking care of our customers and providing exceptional residential and commercial lawn care and landscaping service. But that only happens because we have amazing people like you on our team. If you're ready to take the next step in your career a ...
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Onsite Team Lead
3 days ago
AVI-SPL Houston, United States: · **Essential Duties and Responsibilities** · - Review administrative processes and recommend improvements as necessary · - Responsible for overflow of work as dictated by business needs · - Maintain current and acceptable procedures for all assigned task · - Setup/breakdown of ...
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Technical Advisor Team Lead
2 weeks ago
MSX INTERNATIONAL Houston, United StatesTitle: Technical Advisor Team Lead · Location: Houston, TX, US · with Benefits · **Who We Are** · For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing ...
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Sterile Processing Team Lead
1 week ago
Memorial Hermann Health System Houston, United StatesAt Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for ...
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Member Advocate Team Lead
2 weeks ago
Members Choice Credit Union Houston, United States**General Job Description** · The Member Advocate Team Lead is responsible for providing excellent member service and accurate processing of financial transactions, resolve issues and answer questions for members and associates; to identify and suggest financial services that wou ...
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Sterile Processing Team Lead
2 weeks ago
Memorial Hermann Health System Houston, United StatesAt Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for ...
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Systems Engineering Team Lead
2 weeks ago
Bastion Technologies Houston, United StatesThe **Systems Engineering Team Lead** will support the **JETS II** in **Houston. · **RESPONSIBILITIES**: · - The Systems Engineering Team Lead will be managing the SE activities of the Gateway Program GRAIL Laboratory. · - Support engineering flight project schedule, procurement ...
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Customer Service Team Lead
1 week ago
TECQ Partners Houston, United States**About us** · TECQ Partners is a small business in Houston, TX. We are innovative, customer-centric, data-driven and our goal is to improve our members health while decreasing the administrative burden and cost of healthcare. · Our work environment includes: · - Wellness program ...
Technical Team Lead - Houston, United States - Anomali Enterprise
Description
Technical Team Lead (Customer Support) ( USA remote)
Houston, Texas / Customer Success Customer Support / Full-time
Anomali We dont just stop breaches, we stop attackers As a visionary in the Threat Intelligence Platform and XDR space, Anomali is looking to expand its Technical Support Team in North America with a Technical Team Lead.
The Opportunity The Anomali Support team is currently searching for a dynamic and resourceful Technical Team Lead to engage with customers and Anomali employees to resolve customer issues.
This individual will focus on establishing relationships by identifying needs and developing strategic action and communications plans that address customer issues.
The incumbent will be joining a team that provides world-class technical customer support to enterprise customers and partners while working with other geographical units to ensure that customer satisfaction is met in every form.
Anomali is a fast-paced company with enormous growth potential for your career.Once you take command, learn the products and show your success, there will be many opportunities within the company to grow
You Are Great At Serving as an advocate for the customer and presenting a professional and pleasant image of the product/service and company.
Performing post escalation follow-up with the customer and internal teams (i.e., Engineering, Support, CSM, Sales, etc.) to improve the process and to avoid repetitive occurrences.
Coaching the Support team - Implementing methodologies to improve resolution efficiency, managing customer perceptions, and building strong internal relationships.Assisting the VP of support with projects and development of the team - Testing new solutions to improve performance/productivity of the team.
Make sure tickets are assigned to Support Engineers and that Customer Support ticket handling procedures are followed. Facilitating backlog reduction through collaboration with senior resources, development, and product management teams.Working with support leadership to equitably share in the distribution of open cases, escalation of problems, and scheduling of holidays and vacations.
Providing leadership and facilitating open communication between Technical Support Engineers within the group and other departments within the company Command of common support systems; SFDC/SDFC Service Cloud/Confluence/Jira
What It Takes Previous management experience and strong team-building skills are required University/College degree within a related discipline or equivalent work experience- 5 years previous experience interfacing with customers in a support capacity Strong interpersonal skills and a desire to provide exceptional customer support in escalated situations The ability to learn quickly and think creatively to help your team is paramount.
Highly organized with an ability to balance multiple projects and escalations in a fast-paced environment Positive attitude, patience, understanding, dedication, and commitment Technical experience in any of the following Python coding, SOAR automation, Cyber Threat Intelligence analysis, SIEM integration.
Experience with any of the following:
Elastic, ArcSight, Splunk, IBM QRadar, Microsoft Sentinel, Google Chronicle, Sumologic, Devo, FireEye, CrowdStrike, Palo Alto, a plus. Location Remote USA
Equal Opportunities Monitoring *It is our policy to ensure that all eligible persons have equal opportunity for employment and advancement on the basis of their ability, qualifications and aptitude. We select those suitable for appointment solely on the basis of merit without regard to an individual's disability, race, religion, sex, age or sexual orientation. Monitoring is carried out to ensure that our equal opportunity policy is effectively implemented.* *If you are interested in applying for employment with Anomali and need special assistance or accommodation to apply for a posted position, contact our Recruiting team at* ***.