Customer Service Team Lead - Houston, United States - TECQ Partners
Description
About us
TECQ Partners is a small business in Houston, TX.
We are innovative, customer-centric, data-driven and our goal is to improve our members health while decreasing the administrative burden and cost of healthcare.
Our work environment includes:
- Wellness programs
- Onthejob training
- Relaxed atmosphere
ESSENTIAL FUNCTIONS:
- Answers incoming calls, and routes calls to the proper location site or department.
- Trains, leads, and assists other customer service team members as the department grows.
- Investigates, reports, and responds to inquiries from policyholders (members), providers and/or others for information and assistance.
- Develops and maintains positive customer relations, and coordinates with various functions
- Required to meet department goals and expectations in meeting productivity, quality, and accuracy.
- Supports compliance with applicable laws, regulations, procedures, and policies.
- Assists mail clerk responsibilities as back up or needed as to separate UM appeals and claims
processing equipment.
- Performs other duties as required and assigned.
QUALIFICATIONS:
- Bachelor's degree or equivalent; 5 years of experience in an automated customer service
- Bilingual Vietnamese preferred.
- Ability to operate a computer.
- The mental capacity to understand contracted health plan Medicare Advantage benefits, network
- Must comply with HIPAA rules and regulations.
- Communicate clearly and concisely, both verbally and in writing as well as with individuals from diverse backgrounds.
- Develop and maintain effective working relationships with all levels of staff.
- Proficient with Microsoft Office Word and Excel and Google Documents & Sheet
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location:
In person