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    Mortgage Customer Service Representative II - Indianapolis, United States - TDEC

    TDEC
    TDEC Indianapolis, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionSalary: $18-$20/hr DOE

    TDEC, a nationally recognized Business Processing Outsourcing (BPO) Organization, seeks a Mortgage Customer Service Representative to support an agency in Indianapolis, IN.

    Summary:

    The position entails providing customer service and assistance to consumers and the lending industry.

    Duties & Responsibilities:

    • Answer questions on policy issues, general requests, and assistance with online processing system
    • Respond to inbound calls, emails and voice mails and will document each contact in a database and perform return calls as required
    • Some weekend and/or overtime work may be required on occasion

    Qualifications/Experience:

    • Minimum three to five years of residential mortgage finance experience (loan origination experience strongly preferred)
    • Candidate must be bilingual in English and Spanish
    • Two to four years of college, or equivalent work experience
    • Two years of customer service or contact center experience
    • Knowledge of FHA home mortgage programs and mortgage finance terminology
    • Strong interpersonal skills and customer service skills
    • Ability to effectively navigate a computer Customer Relationship Management application, related websites and support tools
    • Effective written and verbal communication skills
    • Ability to analyze and solve problems
    • Ability to manage time effectively
    • Applicants selected will be subject to a security background and credit investigation and drug screening and must meet eligibility and suitability requirements
    • Candidates must be must be authorized to work in the U.S.

    Equal Opportunity Employer/ Veterans/ Disabled

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