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    Technical Support and Network Management - Jacksonville, United States - TekValue IT Solutions

    Default job background
    Retail
    Description

    KEY SELECTION CRITERIA

    · Bachelor's degree in IT or related field OR 3-8 years of Network-Infrastructure & IT technical support experience, including IT Operations Engineering OR equivalent experience.

    · Proficiency in Microsoft Office Products

    · Technical Support Level 1-3 experience

    · Oversee and manage the resolution of complex technical issues.

    · Provide hands-on support for escalated issues and ensure a timely resolution.

    · Analyze trends in customer support issues and develop proactive solutions to minimize recurring problems.

    · Ability to work independently, with limited required direction and guidance.

    · Analytical and Problem-Solving Skills

    · Knowledge of Azure Active Directory (AAD), Active Directory (AD), O365, Cloud-initiatives.


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