Server Skybox Rooftop Bar - Wesley Chapel, United States - Mainsail Lodging & Development

Description

**Server Skybox Rooftop Bar**

**Department:** Food + Beverage

**Reports to:** Food + Beverage Manager

**Status:** Non-Exempt

Share this Career Posting: The soon-to-open Residence Inn by Marriott Tampa Wesley Chapel is located on the 120-acre campus of the Wiregrass Ranch Sports Complex of Pasco County. Our hotel provides more space and more flexibility, so our guests can travel the way they love to live. 128 spacious suites with full kitchens, expansive outdoor spaces, an on-site market, and a robust, daily hot breakfast create a homelike atmosphere. The Skybox, the only rooftop bar in Wesley Chapel, features spectacular views, refreshing beverages, and small plates.

Skybox servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance with Marriott standards under the franchise of Mainsail Lodging & Development.

*Status: Non Exempt $9/ hour + Benefits*

**Essential Functions:**

Baseline cocktail knowledge to include classic cocktail recipes and recipes of in-house cocktails as trained by bar staff and management

Serves guests in an efficient courteous manner following the proper steps of service

Report to work on time and in proper uniform/approved attire

Work as part of a team with all team members within the hotel

Enjoy having FUN in a sports themed atmosphere

Check station assigned for cleanliness of area

Set up tables with items needed for service

Have necessary tools to run the shift such as tray, pen, corkscrew

Knowledge of all menu items to include prep time, preparations, sauces, allergies, and accompaniments

Ability to use descriptors to describe dishes

Be aware of any specials, soups, drinks, and any items that are running low

Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience

Follow cash handling procedures, and must be able to explain shortages and overages

Upsell items to guests at all interactions

Bus tables quickly and quietly ensuring no sticky residue is left on the table

Ability to carry tray

Light food running to include carrying at least two plates at warm or hot temperature

Perform other duties as management requests to service our guests

Ability to use POS (point of sale) system

**Hotel Performance:**

Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

**Qualification Standards:**

**Education & Experience**

High School diploma or equivalent

Previous serving position required

Excellent customer service skills

Excellent communication skills, both verbal and written

Ability to use technology, e.g., tablets

**Physical Demands**

Ability to stand for extended periods of time

Ability to walk and bend

Ability to lift 25 lbs.

Ability to communicate clearly

Corrected vision to normal range

Ability to work long hours as needed

**Mental Demands**

Make sound judgments quickly

Work on multiple tasks, making appropriate progress towards deadlines

Able to work independently, take direction, and provide direction to others

Manage differing personalities within the office, the hotel, and the community

Maintain the highest degree of confidentiality

Ability to work effectively in stressful, high-pressure situations without losing tempter or creating chaos on the floor

Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

**Note:** You must have JavaScript enabled in order to complete an application. If you wish to complete an application please enable JavaScript and reload the page.

Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsails policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.