Server Assistant/ Food Runner - Wesley Chapel, United States - Mainsail Lodging & Development

Description

**Server Assistant/ Food Runner**

**Department:** Food + Beverage

**Reports to:** Food + Beverage Manager

**Status:** Non-Exempt

Share this Career Posting: The soon-to-open Residence Inn by Marriott Tampa Wesley Chapel is located on the 120-acre campus of the Wiregrass Ranch Sports Complex of Pasco County. Our hotel provides more space and more flexibility, so our guests can travel the way they love to live. 128 spacious suites with full kitchens, expansive outdoor spaces, an on-site market, and a robust, daily hot breakfast create a homelike atmosphere. The Skybox, the only rooftop bar in Wesley Chapel, features spectacular views, refreshing beverages, and small plates.

Server assistants/ Food Runners will be responsible of the dining experience to include greeting the guest, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance to the Residence Inn by Marriott standards under the franchise of Mainsail Lodging & Development.

**Essential Functions**

Knowledge of all beverages to include liquors and wines

Serves guests in an efficient courteous manner following the proper steps of service

Runs food and assists servers and bartenders as needed to Skybox, Pool and In Room Dining

Comfort level with running food/drinks/hot boxes inside guest rooms

Report to work on time and in proper uniform/approved attire

Work as a team with all team members within the hotel

Check station assigned for cleanliness of area

Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware

Have necessary tools to run the shift such as tray, pen, corkscrew, crumber

Knowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompaniments

Keeping Back of House clean and tidy with all provided guidelines of everything in its place

Ability to use large descriptors to showcase entrees

Be aware of any specials, soups, drinks, and any items that are running low

Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience

Follow cash handling procedures, and must be able to explain shortages and overages

Follow the proper steps of service consistently with every table as outlined in training manual

Upsell items to guest at all interactions

Bus tables quickly and quietly ensuring no sticky residue is left on the table

Ability to carry tray

Detail tables and remove items not in use

Never solicit tips

Attend monthly department meetings and daily stand ups

Perform other duties as management requests to service our guests

Ability to use POS (point of sale) system

Follow the procedures addressed in the training manual

**Hotel Performance**

Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

**Qualification Standards**

**Education & Experience**

High School diploma or higher

Previous hospitality/serving position preferred minimum one-year Server Assistant, Backwater, or Food Runner in greater Tampa Bay area preferred

Excellent customer service skills

Excellent communication skills, both verbal and written

Ability to use technology, e.g. tablets

**Physical Demands**

Ability to stand for extended periods of time and in a potentially hot area under a heat lamp

Ability to walk and bend

Ability to lift 25-50 pounds

Ability to communicate clearly

Corrected vision to normal range

Long hours sometimes required

**Mental Demands**

Make sound judgments quickly

Work on multiple tasks, making appropriate progress towards deadlines

Able to work independently, take direction and provide direction to others

Manage differing personalities within the office, the hotel, and the community

Maintain the highest degree of confidentiality

Ability to work effectively in stressful, high pressure situations

Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

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Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsails policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.