House Attendant - Wesley Chapel, United States - Mainsail Lodging & Development

Description

**House Attendant**

**Department:** Housekeeping

**Reports to:** Housekeeping Manager

**Status:** Non-Exempt

Share this Career Posting: The soon-to-open Residence Inn by Marriott Tampa Wesley Chapel is located on the 120-acre campus of the Wiregrass Ranch Sports Complex of Pasco County. Our hotel provides more space and more flexibility, so our guests can travel the way they love to live. 128 spacious suites with full kitchens, expansive outdoor spaces, an on-site market, and a robust, daily hot breakfast create a homelike atmosphere. The Skybox, the only rooftop bar in Wesley Chapel, features spectacular views, refreshing beverages, and small plates.

House Attendant will be responsible for assisting the housekeeping team with their everyday operational materials, cleanliness, and amenities to ensure exceptional service to all guests that is consistent and continually in accordance with the Marriott standards under the franchise of Mainsail Lodging & Development.

*Status: Non Exempt $12/hour + Benefits*

**Essential Functions:**

Strip the rooms in preparation for cleaning

Enjoy having FUN with the willingness to help others

Acknowledge guest in all public spaces with a warm and friendly greeting

Distribute the necessary items to the assigned housekeepers

Clean and organize all hotel public space

Take care of any guests special requests for pre-arrival e.g., foam pillows, extra towels

Sweep and/or vacuum hallways daily

Clean inside the elevators and polish elevator tracks and landings

Maintain storage closets in order and keep par levels to standard

Keep stairwells and ice machine areas free from debris

Follow scheduled shifts and follow break and lunch requirements

Deep clean on rotational schedule

Assist Housekeeping Manager/Supervisor with VIP arrivals

Report any light outages, broken equipment, or room disparities to manager paying close attention to hallway areas

Assist guest with any special requests

Ability to communicate with manager on inventory needs e.g., amenities, pillowcases, bed linen, robes, etc.

Professional communication while using technology

Respect all guests, team members, and management by maintaining a positive, friendly attitude

Ability to interact with guests and share hotel knowledge using personalization, such as using the guests name

Maintain guest confidentiality following all hotel procedures

Report any suspicious activity or unusual items in room

Report any irregular behavior from guests in public areas and/or in rooms

Ability to take initiative and handle assignments with limited supervision

Follow all hotel policies and procedures as outlined in the team member handbook

**Qualification Standards:**

**Education & Experience**

Previous hospitality experience preferred

Previous cleaning experience preferred

Excellent customer service skills

Excellent communication skills, both verbal and written

Ability to use technology e.g. tablets, iPads

**Physical Demands**

Ability to stand for extended periods of time

Ability to squat and bend

Ability to communicate clearly

Corrected vision to normal range

Ability to work long hours as needed

Ability to lift / push / pull 50 lbs.

**Mental Demands**

Make sound judgments quickly

Work on multiple tasks, making appropriate progress towards deadlines

Able to work independently, take direction, and provide direction to others

Manage differing personalities within the office, the hotel, and the community

Maintain the highest degree of confidentiality

Ability to work effectively in stressful, high-pressure situations

Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

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Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsails policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.