Customer Service Representative - Spring, United States - Clayton Services

Clayton Services Spring, United States

5 days ago

Description

Clayton Services is searching for a Customer Support Specialist to join a thriving company in The Woodlands, Texas. The Customer Support Specialist will be responsible for providing customer support and managing existing business relationships.

Customer Support Specialist Responsibilities:

Ensure customer's needs are handled in an efficient and profitable manner
Adhere to the company's customer service standards and maintain high customer satisfaction
Serve as the main point of contact between the customer and internal groups in the company, such as sales, operations, and supply chain.
Process customer communication daily via telephone, email, text, and fax.
Enter orders into AX system for the customer and facility based on the appropriate lead time required.
Communicate with customers on freight charges, logistics, and other transportation information.
Engages with production facilities on customer orders and deliveries ensuring efficient customer and operations satisfaction.
Resolve customer product or service problems, clarify complaints, determine solutions, and follow up to ensure resolution.
Monitor and process no-ships according to policy guidelines, process credits and re-bills daily. Adjust as necessary.
Interact and communicate with clients and co-workers in a professional and appropriate manner with a timely response.
Provide feedback in a respectful and positive manner.
Assist assigned Sales Group with Price FX support as well as customer communication.
Train other staff on processes, procedures, MS AX, Price FX, other software, etc., when necessary.
Take the initiative to identify problems, use judgment to find appropriate solutions, and follow through on resolving issues in a timely manner.
Provide back-up and relief to other positions as appropriate.
Support team efforts, actively work to generate respect and enthusiasm, cooperate with others, and actively learn from other team members.
Maintain confidentiality of all corporate, personnel, and research matters.
Additional duties as assigned or requested

Customer Support Specialist Skills and Abilities:

Excellent communication skills
Excellent customer service skills
Excellent problem-solving skills
Excellent time management skills
Positive attitude
Excellent attention to detail
Ability to successfully work with a team in a collaborative work environment
Ability to successfully multitask in a fast-paced work environment
Excellent customer service skills
Ability to successfully work under pressure to meet critical deadlines
Computer proficiency
Microsoft Office Suite proficiency

Customer Support Specialist Education and Experience:

2+ years of experience in a fast-paced customer service or administrative role is required
A minimum of a high school diploma is required.
An associate's or bachelor's degree is preferred.
Experience working with Microsoft Dynamics AX ERP system is highly preferred.

Customer Support Specialist - This is an excellent direct-hire opportunity. The position is paying $42,000-$45,000/year, depending on experience, plus a signing bonus. Full benefits are available upon hire, including medical, dental, vision, PTO, 401K, and more. Immediate need. Apply today

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