- Lead & manage projects by providing system support, documentation, and handling user acceptance testing.
- Analyze data and make recommendations to improve processes around comp and incentive reporting.
- Lead changes for systems and/or processes.
- Manage vendor relationships to ensure service and coordinate changes as needed.
- Troubleshoot complex compensation issues and provide recommendations to resolve issues.
- Provide excellent day-to-day customer service to agents, brokers, and Sales management
- Develop and maintain a broad understanding of our products, compensation plans across our Brokerage channel and Agency Channel.
- Lead the effective resolution of customer needs, follow-up and workflow through collaboration with other team members and departments.
- Serve as a liaison to business partners and the sales organization.
- The ideal candidate should have 3-5+ years of Broker Compensation experience with Commission and Incentive structures.
- Strong business acumen
- Strong computer skills and technical aptitude with proficiency in the Microsoft Office Suite
- Demonstrated ability to multitask effectively
- Exceptional written and verbal communication skills required to facilitate comp calls with both internal and external clients
- Excellent organizational skills
- Ability to multi-task in fast-paced environment with attention to detail
- Ability to work independently
- Analytical and problem-solving skills
- Bachelor's degree preferred, or equivalent years of related experience
- Insurance experience
- Incentive Comp Administration experience
- Prior management or team lead experience
- Fluency in Spanish is a plus
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Compensation Admin Consultant, Sr - Chicago, United States - CHUBB
Description
Combined Insurance, a Chubb Company, is seeking a Sr Compensation Administrator Consultant to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals
JOB SUMMARY
The Senior Compensation Administrator Consultant position is a data and analytical driven project lead role that serves as Subject Matter Expert for complex compensation issues as well as systems process automation and manage testing. This position will be responsible for triage and troubleshooting high priority and complex compensation escalations, building comp requirements and test scripts for system automation, building relationships with internal stakeholders and vendors, oversight on day to day comp activities. The Sr Compensation Consultant will be in the Commission and Incentive space of compensation.
RESPONSIBILITIES
COMPETENCIES
Relationship-Builder – Is helpful, respectful, approachable, team and service-oriented, building strong working relationships and a positive work environment; maintains an exceptional client service mindset.
Problem Solving – Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situations.
Continuous Learning – Demonstrates a desire and capacity to expand expertise develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth.
Initiative – Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
Adaptability – Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course.
Results Orientation – Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results.
Values Orientation – Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct, truthful, and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks "One Chubb."
Detail Oriented – Has exceptional attention to detail and focus on accurate and timely delivery.
Creativity – Possess the ability to analyze a situation and develop an alternative method for handling a situation when traditional methods aren't successful.
SKILLS
EDUCATION AND EXPERIENCE
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