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    Desktop Support - Fort Lauderdale, United States - Saxon Global

    Saxon Global
    Saxon Global Fort Lauderdale, United States

    4 days ago

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    Description

    Job Title - Desktop Support

    Location - Weston, FL (Onsite)

    Hire Type - Full Time (Permanent)

    Job description -

    • Communication to a personal computing Device (e.g., iPhone, iPad, pager) enabled to receive real-time dispatch notices from the Service Desk;
    • Monitoring of a Service Desk Ticket queue for dispatched Tickets, checking the queue at least every ten (10) minutes;
    • Acknowledging the receipt of the dispatch Ticket to the Service Desk within ten (10) minutes after reviewing the dispatch Ticket queue;
    • Reviewing the troubleshooting information embedded in the dispatched Ticket for familiarization with the end-user issue and to arrive at the end-user's location with the most appropriate tools and End-User CI replacement parts; and
    • Notifying the Service Desk through an established process of the anticipated time of arrival at the end-user's location.
    • Perform remote diagnostics with the end-user;
    • Provide all necessary labor to repair or Restore End User CI to Normal Operations;
    • Provide all necessary Support for the Maintenance and repair of local Backup and Restore capabilities for End-User CIs;
    • Perform BIOS update, if required and approved by Client;
    • Conduct asset validation, including end-user profile updates, End-User CI Asset Tag check, model and serial number check, Location etc.
    • Provide onsite Support for Conference End-User CIs that reside in conference rooms at Service Locations during team meetings and major events such as conferences and leadership meetings, including:
    • Connectivity to Local Area Networks (including wireless access points);
    • Connectivity to projectors and Support of projector functionality (including bulb replacements when necessary);
    • Assistance with obtaining sufficient power strips;
    • Configuration of audio-visual Systems; and
    Resolution of all Incidents related to the performance of End-User CIs residing in conference rooms .
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