- This is a full-time position offering a competitive salary and comprehensive benefits
- Provide technical support for desktop-related and end user technical issues for key managed services client
- Provide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end users
- Work closely with clients possessing varying levels of IT knowledge and provide technical support for users, including issues related to IP phone, desktop, connectivity and desktop applications (Microsoft Office / O365)
- Install, upgrade and remove desktop applications / user workstations
- Inventory control of hardware and peripherals
- Troubleshoot general computer and server problems and ensure all systems, workstations and printers are in working order and operating efficiently
- Candidate must be client-focused, comfortable interfacing with executive clients and able to maintain a high level of service
- Ideal candidate will have a Bachelors degree
- Previous experience with Hybrid & Cloud environments
- Strong understanding of Remote Work Systems (VPNs, VMs/AVDs, RDC)
- Familiarity with Active Directory & Group Policy
- Basic networking skills
- Align specializes in designing and deploying technology infrastructure solutions from the desktop to the data center as well as providing managed IT services for clients.
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Desktop Support Technician - Fort Lauderdale, FL, United States - Align Communications
Description
Is technology your passion? Were a group of tech-savvy professionals who are motivated by making an impact. We believe great communities lead to great companies.We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.
Align seeks a highly experienced and motivated Desktop Support Engineer that possesses strong client-service skills and solid desktop troubleshooting experience.
This position will report to the Align Managed Services team, which provides monitoring and support services for critical and noncritical IT assets.
This person will work on a hybrid schedule at client sites located in Miami, Palm Beach, and Boca Raton providing deskside IT support for Executives and VIPs.
Qualified candidates will have prior experience providing deskside, technical support for executives and VIPs in a Corporate Environment.The Desktop Support Engineer will be based out of Fort Lauderdale, FL and would be required to work on-site one to three days a week fluctuating between multiple client locations.
The days this person is not working on-site they would be able to work from home.Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades.
Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs.We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications.
