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Fort Lauderdale

    Desktop Support Technician - Fort Lauderdale, United States - Polaris Pharmacy Services

    Polaris Pharmacy Services
    Polaris Pharmacy Services Fort Lauderdale, United States

    1 week ago

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    Description
    Job Details

    Job Location
    Polaris Pharmacy Services of Ft Lauderdale - Ft. Lauderdale, FL

    Position Type
    Full Time

    Description


    WHO WE ARE
    Polaris Pharmacy Services is an industry leader in both the Long-Term Care and Post-Acute Care settings. Founded in 2015, we are locally and independently owned with pharmacies nationwide.

    We are proud to offer competitive benefits and industry pay as well as the opportunity for career advancement to all our team members.


    OVERVIEW
    The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.

    The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.


    RESPONSIBILITIES
    Strategy & Planning


    • Support development and implementation of new computer projects and new hardware installations.
    • Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.
    Operational Management


    • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
    • Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
    • Construct, install, and test customized configurations based on various platforms and operating systems.
    • Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
    • Where required, administer and resolve issues with associated end-user workstation network software products.
    Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.


    • Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
    • If necessary, liaise with third-party support and PC equipment vendors.
    • Perform related duties consistent with the scope and intent of the position.
    • In-district travel is required for the purpose of on-site hardware and software troubleshooting and repair.
    Qualifications


    QUALIFICATIONS
    High School diploma or equivalent, and/or 3 years work experience in related field.
    Excellent knowledge of PC and desktop hardware.
    Excellent knowledge of PC internal components.
    Hands-on hardware troubleshooting experience.
    Extensive equipment support experience.
    Working technical knowledge of current protocols, operating systems, and standards.
    Ability to operate tools, components, and peripheral accessories.
    Able to read and understand technical manuals, procedural documentation and OEM guides.
    Strong customer service orientation.
    Proven analytical and problem-solving abilities.
    Ability to effectively prioritize and execute tasks in a high-pressure environment.
    Good written, oral, and interpersonal communication skills.
    Ability to conduct research into PC and software issues and products as required.
    Ability to present ideas in business-friendly and user-friendly language.
    Highly self-motivated and directed.
    Keen attention to detail.
    Team-oriented and skilled in working within a collaborative environment.


    PHYSICAL DEMANDS
    The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:
    May sit or stand seven (7) to ten (10) hours per day
    The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, crouch, walk, crawl intermittently
    May be necessary to work extended hours as needed
    May lift and/or move up to 50 pounds
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role

    HOLIDAY & PTO POLICY

    We provide qualifying full-time employees with 23 PTO (Paid Time Off) days annually. PTO is used for holidays, vacation, sick leave, and personal leave.


    Please note, because we are a pharmacy most of our locations are open 24 hours a day, 7 days a week and therefore schedules may change as determined by the needs of the business.

    BENEFITS - for full-time employees
    Medical, Dental, Vision and Life insurance
    401 (k) (available for Part Time & Full Time EEs)
    Short-term and Long-term disability insurance
    Tuition reimbursement
    Personal Time Off (PTO)
    Competitive pay with annual performance reviews and merit-based raises
    Career growth potential
    Annual on-site voluntary Flu Vaccines
    Employee referral bonus program

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