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    Customer Success Analyst, - Chicago, United States - Cypress HCM

    Cypress HCM
    Cypress HCM Chicago, United States

    2 weeks ago

    Cypress HCM background
    Description
    Customer Success Analyst, 13507


    Description:
    Remote approved but Hybrid preferred (Chicago)
    12-months from start date

    As a Customer Success Analyst, you will partner closely with the Global Clients Team to ensure our largest corporate customers realize the maximum value from their investment.

    You will build and maintain strong professional relationships with our key global customers by supporting the Global Client Director (GCD) and Customer Success Manager (CSM) to coordinate operational tasks.

    This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.


    Responsibilities:
    Maintains a detailed knowledge of our products and the impact they can have on our partners
    Manages the process for the creating business reviews including: consolidating format, proof reading and pulling and analyzing standard reports
    Completes ad-hoc report generation for customers using multiple systems to help customers understand impact of company partnership
    Works with Point Customer Success Analysts to craft compelling data storytelling narratives anchored on key talent and learning objectives
    Works within Dynamics to validate client contacts, update quarterly results and manage mail lists
    Works with manager to optimize internal systems and processes to ensure the larger team is able to do their work efficiently

    Basic Qualifications:

    2+yrs in a client-facing role and/or data analysis/reporting role
    2+ years of experience with
    SQL or Presto
    SQL
    2+ years of experience with PowerBI
    2+ years of experience with Excel


    Preferred Qualifications:
    Past work experience within a SaaS environment
    Experience working within Microsoft Dynamics
    Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources
    Highly detail oriented and organized with ability to effectively prioritize and multi-task with a focus on customer engagement and retention
    Proficiency with MS365
    Proficiency with Generative AI efficiency tools
    High energy and positive can do attitude
    Ability to work autonomously and be self-motivated
    Exceptional attention to detail required to ensure accuracy and effective execution of all projects and tasks undertaken


    Suggested Skills:

    SQL
    Data Analysis
    Excel


    Compensation:
    $ $41.71
    by Jobble

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