Jobs
>
Southport

    Transportation Customer Service Representative - Southport, United States - Bald Head Island Transportation, Inc.

    Bald Head Island Transportation, Inc.
    Bald Head Island Transportation, Inc. Southport, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Transportation Customer Service Representative - Regular Full-Time

    GENERAL STATEMENT OF JOB

    Under general supervision performs shift work at the Reservations and Customer Service Center and at the Ticket Office(s). Effectively interacts with customers either in person, via telephone, or on-line, providing timely and accurate information regarding transportation services, baggage handling, customer service, and general information pertaining to Bald Head Island. Sells ferry tickets and makes transportation reservations. Collects and accounts for ferry ticket revenue during the shift. Maintains accurate records and data relevant to passenger ridership and customer service contacts. Completes various reports in a timely manner. Reports to Lead Customer Service Representative.

    ILLUSTRATIVE EXAMPLES OF WORK

    NOTE: The illustrative examples of work listed below are not an exhaustive list of duties and responsibilities performed by the position. The examples are intended to represent the level and type of work performed. This list is not to be considered or represent an employment contract.

    Essential Functions:

    Answers telephone and makes transportation reservations, receives inquiries, provides requested information or refers caller to appropriate source.

    Enters arrival and departure tram reservations into transportation software.

    Maintains knowledge of current events, activities, and hours of operation at various venues and entities on the island.

    Responsible for accurate accounting of shift cash bank.

    Forwards phone lines to Ticket Offices when Customer Service Center is not staffed.

    Performs administrative duties and compiles data for special projects or reports, as assigned, ensuring completion by specified deadlines.

    Utilizes computerized equipment to enter necessary information.

    Deep Point Reservations and Customer Service Center:

    Responsible for entering arrival and departure tram reservations into transportation software. Stays abreast of ferry schedules for arrival and departure times. Ensures that guests can arrive and depart in a timely fashion.

    Analyzes reservations list and communicates with Rental Relations and others as needed to identify possible duplicate or other potential invalid reservations.

    Provides information and assistance to guests, property owners, and visitors. Interfaces with public by telephone and on-line.

    Cross-train in ticket offices to ensure continuity of operations on all shifts and locations as needed.

    Deep Point Ferry Landing Ticket Offices:

    Greets arriving guests, collects fees for ferry tickets, checks-in customers upon arrival for their tram reservation. Uses various media to collect payments including cash, checks, and credit card machines. Provides receipts.

    Compiles reports accounting for daily, weekly, monthly passenger volume.

    Communicates with dock, barge, parking, and ferry personnel via VHF radio or telephone in coordinating ongoing Transportation operations, keeping all concerned team members informed.

    Reports malfunctions of equipment or repairs needed to proper personnel.

    Records lost and found items, tags items for shipments, gives to Shift Supervisor to secure pending pickup.

    Receives and processes transportation reservations when needed.

    Additional Functions:

    Performs other related work as required.

    Availability to work week-ends, holidays, and evening shifts as required.

    Must wear company provided uniform, and maintain professional image at all times.

    MINIMUM EDUCATION, TRAINING AND EXPERIENCE

    Graduation from high school or equivalent, one year of clerical experience and six months in a position dealing with the public; or an equivalent combination of training and experience to provide the required skills, knowledge, and abilities.

    SPECIAL REQUIREMENTS

    Basic understanding of Microsoft Office, Word, and Excel programs.

    Possession of a valid North Carolina driver's license.

  • Body Art Alliance

    Customer Service Representative

    1 week ago

    Body Art Alliance Hanover, United States

    Customer Service Representative: Anticipated Start Date 6/4/2024 · Our organization is seeking a Customer Service Representative to join our Customer Service Team. In this role you will assist call in customers with questions regarding orders placed, delivery tracking, billing in ...

  • ALL SPARK ELECTRIC LLC

    Customer Service Representative

    1 week ago

    ALL SPARK ELECTRIC LLC Hanover, United States

    **Benefits**: · - Free uniforms · - Opportunity for advancement · - Training & development · All Spark Electric, a leading electrical contractor serving the central Maryland area, is searching for a dedicated and reliable Customer Service Representative (CSR) to join our growing ...

  • Family Dollar

    customer service representative

    3 days ago

    Family Dollar Southport, United States

    Family Dollar LONG BEACH RD SW STE 7 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete ...

  • The Pediatric Orthopedic Center

    Patient Services Representative

    2 weeks ago

    The Pediatric Orthopedic Center Hanover, United States

    Job Summary: Perform front desk responsibilities related to the check-in, check-out and scheduling of patients effectively to help ensure efficient operations and patient flow. Prepare office for next day's patients. · Essential Job Functions (other duties may be assigned): · Per ...

  • Mr. Rooter Plumbing of Cape Fear

    Customer Service Representative

    1 week ago

    Mr. Rooter Plumbing of Cape Fear Southport, United States

    You're a fast-thinker-on your feet or in your seat · If this describes you, read on Be sure to read the WHOLE ad before applying · We have an exciting position available for just the right person As a Customer Service Representative you will put your excellent skills and experie ...

  • Laurie Insurance Group

    Customer Service Representative

    2 weeks ago

    Laurie Insurance Group Southport, United States

    Job Description · Job DescriptionJoin an award-winning agency We continue to grow with our great team and now have 12 locations We are looking for a friendly and dependable Customer Service Representative/Receptionist to join our growing agency. The qualified candidate must enjoy ...

  • UPMC

    Patient Services Representative

    2 days ago

    UPMC Hanover, United States

    **Are you someone who is passionate about serving and building relationships with patients?** · **UPMC Hanover's Pulmonary Rehab Center is adding a Patient Services Representative to their team - to support Pulmonary Rehab patients who visit the office twice per week. It's the pe ...

  • 1st Ed Credit Union

    Member Service Representative/teller

    1 week ago

    1st Ed Credit Union Hanover, United States Part time

    Looking to be part of a team? Join 1st Ed Credit Union for competitive wages, 401k plan and many other great benefits · **Position Summary** · Builds valued financial relationships with our members by actively recommending and cross-selling 1st Ed products and services that best ...

  • Bald Head Island Transportation, Inc.

    Transportation Customer Service Representative

    1 week ago

    Bald Head Island Transportation, Inc. Southport, United States

    Transportation Customer Service Representative - Regular Part-Time · GENERAL STATEMENT OF JOB · Under general supervision performs shift work at the Reservations and Customer Service Center and at the Ticket Office(s). Effectively interacts with customers either in person, via t ...

  • P M Medical Products Ltd

    Csr - Customer Service Representative

    1 day ago

    P M Medical Products Ltd Hanover Township, United States

    Join the premier provider of medical equipment in the northeast Pa area. We are a growing locally family-owned business and are looking to add another excellent employee to our office staff. Our office team is a great group to work with and they are the best at what we do. If you ...

  • Bald Head Island Transportation, Inc.

    Transportation Customer Service Representative Regular PartTime

    2 weeks ago

    Bald Head Island Transportation, Inc. Southport, United States Part time

    THE APPLICATION PROGRAM IS NOT SUPPORTED BY INTERNET EXPLORER WEB BROWSER. TO APPLY USE SUPPORTED WEB BROWSERS SUCH AS FIREFOX, SAFARI OR GOOGLE CHROME. · GENERAL STATEMENT OF JOB · Under general supervision performs shift work at the Reservations and Customer Service Center and ...

  • Towne Bank

    Guest Services Representative

    1 week ago

    Towne Bank Oak Island, United States

    Essential Responsibilities: · * Take guest and owner reservations and ensure accurate entry of information into the system · * Respond to and follow up with inquiries via email or phone · * Check arrival packets in a timely and accurate manner · * Preview homes and villas in orde ...

  • TowneBank Richmond

    Guest Services Representative

    2 weeks ago

    TowneBank Richmond Oak Island, United States

    ** Guest Services Representative - Oak Island Accommodations** · **Job Category****:** Clerical Office/Admin **Requisition Number****:** GUEST03534 Showing 1 location **Job Details** · **Description** · **Essential Responsibilities****:** · Take guest and owner reservations a ...

  • Oak Island Accommodations

    Guest Services Representative

    3 weeks ago

    Oak Island Accommodations Oak Island, United States

    ** Guest Services Representative - Oak Island Accommodations** · **Job Category****:** Clerical Office/Admin **Requisition Number****:** GUEST003667 Showing 1 location **Job Details** · **Description** · **Essential Responsibilities****:** · Take guest and owner reservations ...

  • Towne Family of Companies

    Guest Services Representative

    2 weeks ago

    Towne Family of Companies Oak Island, United States

    Essential Responsibilities: Take guest and owner reservations and ensure accurate entry of information into the system · Respond to and follow up with inquiries via email or phone · Check arrival packets in a timely and accurate manner · Preview homes and villas in order to ha ...

  • Independent Insurance Agents of North Carolina

    Customer Service Representative

    2 weeks ago

    Independent Insurance Agents of North Carolina Carolina Beach, United States

    Job Description: · The Customer Service Representative is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while ...

  • Avis Budget Group

    Customer Service Representative

    1 week ago

    Avis Budget Group Hanover, United States

    Customer Service Representative · Pay rate: $16.10/hour · Immediately hiring We are now seeking responsible and energetic people, like you, to join our growing Avis Budget Group enterprise. You'll be an appreciated and valued addition to our team, putting a smile on our customers ...

  • Nothing Bundt Cakes

    Guest Service Representative

    1 week ago

    Nothing Bundt Cakes Wilmington, United States

    Benefits: Flexible schedule At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play Guest Service, Representative, ...

  • Arena Technical Resources

    Policy Services Representative

    3 weeks ago

    Arena Technical Resources Hanover, United States

    Policy Services Representative · Location: Hanover, MD, US · Job ID: 16268 · Job Description · Job · Description: · Title: Policy Services Representative · Location: Hanover, MD · Citizenship/Clearance requirements: Must be authorized to work in the United States · Prima ...

  • Pyramid Consulting, Inc

    Customer Service Representative

    3 weeks ago

    Pyramid Consulting, Inc Hanover, United States

    Immediate need for a talented Customer Service Representative. This is a 06+ Months Contract opportunity with long-term potential and is located in Hanover, PA(Hybrid). Please review the job description below and contact me ASAP if you are interested. · Job ID: · Pay Range: $19 ...