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    Customer Service Representative - Hanover, United States - Pyramid Consulting, Inc

    Pyramid Consulting, Inc
    Pyramid Consulting, Inc Hanover, United States

    2 weeks ago

    Pyramid Consulting, Inc. background
    Description

    Immediate need for a talented Customer Service Representative. This is a 06+ Months Contract opportunity with long-term potential and is located in Hanover, PA(Hybrid). Please review the job description below and contact me ASAP if you are interested.

    Job ID:

    Pay Range: $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

    Key Responsibilities:

    • A customer service assistant is the primary point of contact between a business and its customers.
    • If customers want to place an order, find information, get advice, return a purchase or make a complaint, they will invariably talk to a customer service assistant.
    • The job is ubiquitous in business -- every company has customers to care for -- and may go by other titles, such as information assistant or retail assistant.
    • Customer service assistants may work with customers by phone, online or in person.
    • This role is responsible for weekly settlement of all Company owned and IDP (Independent DSD Partners) routes on a weekly basis.
    • Responsible for customer service tasks such as answering phone calls and emails from IDPs.
    • This role is also responsible for in-depth audits when warranted to combat theft and inaccuracies.
    • Performs data tasks related to IDP settlements and day-to-day tasks that ensure effective account management of account collections and payments.
    • Document call details into Service Now and call volume can range to 30-50 calls a day - must be willing and able to keep up with that volume

    Key Requirements and Technology Experience:

    • Required Keywords: Customer Service Representative or healthcare or inbound or outbound or call centre or food industry .
    • MUST have strong general MS Office and clerical skills.
    • Must understand how to save links to browsers in favorites, how to retrieve the links, save images to the computer, work MS TEAMS for video calls, etc.

    Our client is a leading Food Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

    Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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