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    Information Technology Operator - Vienna, United States - Seneca Resources

    Seneca Resources
    Seneca Resources Vienna, United States

    3 weeks ago

    Seneca Resources background
    Description

    One of our top clients is hiring an ATM/IT Operator:

    Pay: $50/hour

    Location: Vienna, VA, fulltime onsite

    Hours: Monday-Friday, 2pm-10:30pm ** because we are essential, all hours are subject to change for support. A weekend or morning may be required, etc. if the situation calls for that.

    **** We will only accept the following: US Citizens, Green Card Holders, TN Visa, Green Card EAD's

    Responsibilities


    • Proactively monitor ATM enterprise for performance and availability.


    • Monitor ATM incidents and alerts using various monitoring tools to ensure optimum systems performance


    • Detect, isolate, diagnose, record, escalate and resolve ATM operational issues, incidents and outages as quickly as possible


    • Create, document and update incident tickets, record faults, actions for resolution and up times


    • Interface with internal teams and/or vendors to resolve ATM enterprise system outages or periods of reduced performance, in accordance with established policies and procedures


    • Dispatch services for ATM component failures and outages; monitor until resolution

    Qualifications – All required unless otherwise noted


    • 1-2 years of ATM and/or network monitoring experience


    • Ability to respond quickly and accurately in high pressure situations


    • Ability to effectively manage tasks and job duties with shifting priorities


    • Ability to document and apply policies, standards and procedures


    • Experience in problem resolution including determining root cause, scope and scale of issues


    • Exposure to validating system availability and performance


    • Working knowledge of enterprise systems, terminal knowledge and IT terminology


    • Research, analytical, and problem-solving skills


    • Effective skill exercising initiative and using good judgment to make sound decisions


    • Effective skill supporting a global 24/7/365, member/customer focused services operation


    • Effective verbal and written communication skills


    • Working knowledge of ATM and/or enterprise system monitoring tools

    Working Conditions


    • The position is designated as "Essential Personnel" which may require personnel to be called to work on a flexible schedule due to business needs and/or in the event of an emergency, reduced site operations or training

    About Seneca Resources:

    Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida and Texas that service clients throughout the United States.

    We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

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