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Saratoga Springs

    Member Service Representative - Saratoga Springs, United States - First New York Federal Credit Union

    First New York Federal Credit Union
    First New York Federal Credit Union Saratoga Springs, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionDescription:

    GENERAL OVERVIEW

    Demonstrates a highly motivated, positive outgoing and influential personality to ensure that an unsurpassed level of member service, meeting and exceeding their expectations with every interaction. Maximizes every opportunity to increase membership, refer consumer and real estate loans as well as promote e-services to the membership in the branch.

    DUTIES AND RESPONSIBILITIES

    • Open new accounts and, through the interview process, crossell additional products to best benefit the member needs, and meet branch goals.
    • Provides an unsurpassed level of member service, meeting and exceeding their expectations with every interaction.
    • Provide consumer and real estate loan referrals to the Loan Sales team or Branch Management.
    • Disburse Consumer loans.
    • Refer appropriate members to the First New York Retirement and Investment Services Program.
    • Responsible for having a thorough knowledge of all products and services offered by the credit union, including but not limited to shares, consumer loans, and e-services.
    • Efficiently provides servicing for all accounts and loans issues or concerns. Ensures that requests are processed correctly and completed in a timely fashion.
    • Follows policies and procedures applicable to the MSR position to maintain compliance with government and credit union regulations, including but not limited to the Bank Secrecy Act.
    • Perform teller duties as needed to ensure an unsurpassed level of service is provided to members.
    • Participates in the Sales Incentive Program.
    • Maintains Notary Public designation.
    • Processes all secured and unsecured paid notes and security agreements.
    • Provides quotes on consumer loan payoffs.
    • Handles routine file maintenance on computer system.
    • Performs other duties as may be assigned.
    Requirements:
    • High School graduate.
    • Previous financial branch credit union/bank experience.
    • Thorough knowledge of credit union products and services.
    • Must be able to respect confidential information.
    • Adept at utilizing most current technology and thorough knowledge of core operation system.
    • General knowledge of credit union policies and procedures.
    • Should have excellent communication skills and maintain a positive attitude with members and a cooperative attitude with other team members.

    Schedule:
    Monday 8:30am -5:00pm
    Tuesday 7:45am- 5:00pm
    Wednesday OFF
    Thursday 7:45am- 5:00pm
    Friday 8:30am- 6:00pm

    Saturday 8:45am- 1:00pm

    Job Type: Full-time

    Work location: In person

    Salary: $18.25/hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Health insurance
    • Life insurance
    • Paid time off
    • Professional development assistance
    • Referral program
    • Retirement plan
    • Tuition reimbursement
    • Vision insurance
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