Customer Service Representative - Albany, United States - Accumera LLC

Description

Accumera LLC is a business support service company that has been assisting professionals and individuals for 15 years with the formation and administration of businesses throughout the United States.

We are seeking a full-time employee to add to our team who wants to build a long-term career with a growing company.

• Provide phone coverage, take messages and/or provide information to clients
• Typing correspondence/memos
• Mail Handling & Forwarding
• Basic company order processing
• Accurate order entry and willingness/ability to adapt to a changing environment
• Research functions
• Document retrieval from local governmental agencies
• Copy, scan and filing functions
• Shipment and mailing preparation
• Provide other duties as necessary in a small office environment
• Handling inbound/outbound calls to take orders from existing and new clients
• Discuss products/services to fit client needs

• Minimum of 1 year experience in similar role
• High School Diploma or GED
• Preferred previous experience in a call center inbound or outbound
• Previous experience using a CRM (preferred but not required)
• Strong customer service and communication skills, both verbal and written
• Excellent organization skills and the ability to take direction
• Exemplary phone skills and etiquette
• Able to multitask while still maintaining attention to detail
• Proficiency with Microsoft Office Suite (Outlook, Word, & Excel)

• Paid Vacation
• Paid Holidays
• Health Insurance
• 401k Plan with company matching
• Group Term Life Insurance