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Program Manager - Everett, United States - Qualitel Corp.
Description
QUALITEL PROFILE:
Qualitel is an Electronics Manufacturing Service (EMS) provider that specializes in high end, high reliability product applications. The company invests heavily in people and technology to stay at the forefront of this field. The goal of Qualitel is to help its employees achieve self-sufficient, healthy, and secure lives.
Position Success Factors:
• Measure and maintain KPIs related to NPI / RFQ capacity, completion, and issues
• Improve and develop NPI/RFQ processes to align and support company initiatives
• Implement Lean processes within department and support capacity/yield improvement initiatives.
PRINCIPAL RESPONSIBILITIES:
The NPI Program Manager is responsible for completing all tasks required to onboard new customer prospects including, but not limited to: Non-Disclosure Agreements, Purchase Material Agreements, Non-Conforming Product Instructions, Credit Checks, etc. Working with the customer to understand scope of work and assisting the NPI team in understanding timelines and milestones with new customer accounts. The Program Manager will also ensure contract review is completed for all NPI orders and serve as a second check to ensure order entry accuracy. The NPI Program Manager will also provide customer support for existing customers, especially regarding non-technical matters such as invoicing and RMA.
Management of assigned account responsibilities includes:
1) Developing detailed Project Plans for each project, which identifies all critical steps, requirements, and deliverables, and revising/updating these plans as necessary throughout the project life cycle.
2) Acting as the key point of contact for effective communications between assigned projects and all involved Qualitel Departments. Includes meeting with Customers face to face whenever needed.
3) Driving/managing all Qualitel departments and personnel involved in completing the project to plan.
4) Aiding and supporting the customer and Qualitel by finding and suggesting solutions to Project roadblocks and issues.
5) Providing regular materials status reports to customer and ensuring Qualitel manages customer inventory liabilities appropriately with regards to, raw, WIP, reserved, Finished Goods, excess and obsolete.
6) Managing customer's Change Control, including customer ECO requests, throughout NPI process.
7) Managing quality issues related to the project/product and driving Issue Resolutions, Root Cause Analysis and Preventative Actions. Includes initiating formal CAPA's when appropriate.
8) Ensuring sustaining production support for all assigned NPI projects transitions smoothly and seamlessly to Customer Account Management.
9) Assisting Director of NPI with costing and cost analysis consistent with customer needs and Qualitel processes.
10) Developing, documenting, revising all NPI function Procedures, Work Instructions and SOP's necessary to maintain an effective NPI process that meets customer needs, regulatory requirements, and registration requirements. Also includes providing training support on these items as needed.
This is not a complete list of responsibilities and accountabilities. Additional duties and responsibilities may be assigned or specified at any time and those listed above may be revised at any time.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and have the ability to multi-task effectively. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: A degree from a 4-year College or University in Business or Communications is preferred, or an equivalent combination of education and experience (especially in customer service or manufacturing).
LANGUAGE SKILLS: Ability to read, analyze and interpret common technical documents such as Bill of Material, drawings and specifications, and legal documents such as Purchase Orders, Terms and Conditions, etc. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, Customer groups, and/or boards of directors.
MATHEMATICAL SKILLS: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand, walk, and sit. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, and color vision.
BENEFITS:
• Salary range: $90,000-$120,000 (DOE)
• Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge, skills, and experience
• Profit Sharing
• Bi-weekly Pay
• Compensation packages also include comprehensive benefits, 401K contribution and match, Flexible Spending Account (FSA), Medical, Vision, Voluntary Dental, Paid Time Off, Vacation, Paid Holidays and more
