- Oversee the daily performance of computer systems and applications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Refer major hardware or software problems or defective products to third party support vendors for service.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- 2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, COTS applications.
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Ampcus Atlanta, United StatesRole: Helpdesk Support · Work location: Atlanta , GA , Onsite · JOB DESCRIPTION · " L1.5/L2 Support, ServiceNow, ITIL, · experience in a similar role, preferably in a technical support environment. · Excellent Communication · Any Telemetry knowledge (NewRelic/Splunk/App Dyn ...
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C2 Educational Systems Inc Duluth, GA, United StatesIT Support Analyst · About C2 Education · C2 Education is the premier enrichment provider in the $25 billion tutoring industry. For over twenty years, the company has helped over 100,000 students improve test scores and GPA and gain admission to their dream colleges. C2's uniqu ...
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AssuranceAmerica Atlanta, United StatesJOIN THE ASSURANCEAMERICA TEAM · Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team. · For 25 years, AssuranceAmerica has provided superior property and casualty insurance products through con ...
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RiseIT Solutions Atlanta, United States Part timePosition: Systems Analyst · Location: Atlanta, GA · Duration: 3+ months · Onsite · Job Summary: · Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations compl ...
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MindSource Atlanta, United StatesJob Summary: · Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus. · Must be organized, capabl ...
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firstPRO 360 Atlanta, United StatesGrowing and highly stable company has an immediate need for an IT HelpDesk / Service Desk Technician on a direct hire basis. In this role, you will work on a mid-sized IT team within ServiceNow in order to clear Tier 1 tickets related to Office 365, Windows, Active Directory, Exc ...
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Yardi Support Administrator
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Greenwood Star LLC Atlanta, United StatesPosition is full-time/in-office and requires commute to Atlanta (Buckhead) office and occasional travel to asset locations. · This is an entry-level position requiring between 0 and 3 years of experience. · Greenwood Star is seeking an Yardi Support Administrator for its Atlanta ...
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Mindlance Atlanta, United States Full timeJob Title: IT Service Desk Agent · Job Location: Dorchester, MA (100 % Remote) · Zip Code: · Top 3/5 Skills: Service Desk, Windows 10, Chat, Calls, Troubleshooting, Desktop, Helpdesk, IT Support, Customer Support · Job Description: · An IT Service Desk (ITSD) agent is expe ...
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Bowhead Atlanta, United StatesOverview · IT Helpdesk Specialist (HHSIT : · Bowhead seeks an IT Helpdesk Specialist to provide support via the IT Help Desk to FDA employees across six (6) regions in the United States: Mid-Atlantic, Northeast, Southeast, Southwest, Central, and Pacific. They will be providing ...
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Softpath System Atlanta, United StatesDepartment of Aviation is seeking Desktop Support resource that will be part of a team responsible for supporting workstations running on Windows 10 and higher platforms in a 24x7 operating environment. This role will be responsible for handling all Tier 1 & some Tier 2 issues. T ...
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LU Helpdesk Analyst Atlanta,GA
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Focused HR Solutions LLC Atlanta, United States100% on site. · Our direct client has an opening for a Helpdesk Analyst · The client is in Atlanta,GA Addres- · 10 Park Place, Atlanta GA · This position is for up to 12 months, with the option of an extension. · The Pay rate is $ 29.00 w2 · A+ and Net+ Certification or equ ...
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firstPRO 360 Atlanta, United StatesGrowing and highly stable company has an immediate need for an IT HelpDesk / Service Desk Technician on a direct hire basis. In this role, you will work on a mid-sized IT team within ServiceNow in order to clear Tier 1 tickets related to Office 365, Windows, Active Directory, Exc ...
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Bowhead Atlanta, United StatesOverview · IT Helpdesk Specialist (HHSIT : · Bowhead seeks an IT Helpdesk Specialist to provide support via the IT Help Desk to FDA employees across six (6) regions in the United States: Mid-Atlantic, Northeast, Southeast, Southwest, Central, and Pacific. They will be providing ...
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Desktop Support Technician
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Software Technology Inc Atlanta, United StatesHi there, · Please find below requirement and let me know if you are interested · Title: Sr Desktop Support Tech · Location: Atlanta GA · Duration: 6+ Months · Description: Department of Aviation is seeking Desktop Support resource that will be part of a team responsible for sup ...
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Desktop Support Analyst
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Insight Global Atlanta, United StatesJob Description · Next level after the helpdesk support within the hospital system Day to day they have a queue of tickets from the helpdesk come through that they will be responsible for taking care of in an efficient manner. Issues include, broken equipment replacements, microp ...
Helpdesk Support - Atlanta, United States - Crescens
Description
Job Title: Helpdesk SupportDuration: 9+ Months
Location: Atlanta, GA
Job Description :
Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA's.
Job Responsibilities: