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    IT Service Desk Agent - Atlanta, United States - Mindlance

    Mindlance background
    Full time
    Description

    Job Title: IT Service Desk Agent

    Job Location: Dorchester, MA (100 % Remote)

    Zip Code:

    Top 3/5 Skills: Service Desk, Windows 10, Chat, Calls, Troubleshooting, Desktop, Helpdesk, IT Support, Customer Support

    Job Description:

    An IT Service Desk (ITSD) agent is expected to field contacts (calls, chats, requests) from Client employees and contractors related to IT issues encountered. ITSD agents will use their knowledge and our team knowledgebase (KB) of solutions to try and resolve issues reported by end users.

    An ITSD agent will need to be able to multi-task contacts at times within their shift (call + chat at same time for example).

    An agent should have an intermediate knowledge of MS Windows 10/11 Operating System.

    Must Have Requirements:

    1-3 years of experience

    Multi-tasking

    Troubleshooting windows device issues

    Time management

    Plusses:

    Nexthink experience


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