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    LU Helpdesk Analyst Atlanta,GA - Focused HR Solutions LLC

    Focused HR Solutions LLC
    Focused HR Solutions LLC Atlanta, United States

    2 weeks ago

    Default job background
    Description
    100% on site.

    Our direct client has an opening for a Helpdesk Analyst

    The client is in Atlanta,GA Addres-

    10 Park Place, Atlanta GA

    This position is for up to 12 months, with the option of an extension.

    The Pay rate is $ 29.00 w2

    A+ and Net+ Certification or equivalent required. Required 3 Years

    Experience using a Ticketing system Nice to have 3 Years

    Experience providing support via remote tools Highly desired 3 Years

    Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. Highly desired 3 Years

    There are 7 health center locations in Fulton County that may need visiting. Fulton County Board of Health (FCBH) will pay mileage. This will not be a remote position.

    Admin Level II Responsibilities and Duties:


    • Install and configure hardware and software
    • Respond to tickets in accordance with SLA guidelines
    • Record, track, and document the help desk request problem solving process including actions taken
    through to the final resolution


    • Respond in timely manner to requests and issues
    • Repair and replace equipment as needed
    • Provide onsite and remote support to end users
    • Assist in AV setups as needed for meetings
    • Responsible for troubleshooting o365 and submitting tickets to DPH through portal
    • Assist new hire training for basic IT needs.
    • Set up new workstations for users (deploying equipment, checking over account setups).
    • Heavy use of Windows and Mac OS devices
    • Ability to work in Active Directory
    • Understanding of Cisco Meraki
    • Assist network engineers with the installation, configuration and ongoing support of software , computers
    and applications Installation for various computer applications and programs.


    • Create and update documentation
    • Create documentation for staff for training purposes
    • Resolve Tier 1 support tickets
    • Ability to interact effectively and professionally, and provide exceptional service, both internally and
    externally always advanced experience and knowledge of working with the Microsoft 365 Platform,

    including Azure Active Directory and SharePoint administration


    • Driver's license
    Minimal Requirements


    • Bachelor's Degree in Computer Science, or Associate Degree plus two years of tech support experience,
    or three plus years tech. support experience.


    • A+ and Net+ Certification or equivalent required.
    Preferred Requirements


    • Experience using a Ticketing system
    • Experience providing support via remote tools
    • Experience handling Technical Service Tickets
    • Professional IT Certifications.
    • Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.


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