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    CSI / Customer Service Coordinator - Phoenix, United States - Midway Nissan

    Midway Nissan
    Midway Nissan Phoenix, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Midway Nissan is looking for an energetic and detail-oriented individual to join our customer service team as a CSI / Customer Service Coordinator. The right candidate will have a positive attitude and a passion for serving customers.

    MONDAY-SATURDAY 10-7 or 11-8

    What We Offer

    • Medical, Dental, and Vision Insurance
    • 401(k) plans
    • Paid Vacation
    • Paid Sick Days
    • Growth opportunities
    • Friendly work environment

    Responsibilities

    • Meet and greet customers in a professional manner in-person & on the phone
    • Service appointment scheduling for customers over the phone and in person.
    • Appointment confirmation 24 hours prior to scheduled appointment.
    • Processing payments and invoicing and other miscellaneous office duties
    • Provide basic information to callers who have general inquiries
    • Follow up calls to maintain high satisfaction rating with guests
    • Handle customer complaints with integrity and poise
    • Provide general administrative and clerical support including mailing, scanning, faxing and copying
    • Maintain office supplies for specific location

    Qualifications

    • Excellent communication and organizational skills
    • Punctual nature and ability to handle schedule flexibility
    • Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously
    • Must be willing to submit to a drug screen & background check

    Midway Nissan has been a long standing business providing automobiles, careers and stability in our community for over 20 years. Our employees are our main focus in helping to grow our business. As a proud member of the community of North Phoenix, AZ, we also recognize the value of giving back to the community. That's why we've given back to a variety of local charities and youth organizations throughout the 20+ years we've been here. The customer always comes first but without great employees we could not achieve this.

    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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