Erika Sparks

Hello. My name is Erika Sparks. I am an energetic, friendly, passionate, loyal self-starter with a “Can-do” attitude. I possess exceptional written and verbal communication skills, with an eye for detail. As a team-mate I'm extremely productive in a high volume, stressful environment. I take pride in my work tasks and enjoy working with or providing service to everyone I encounter.

Abilities:

Self Motivated with 25+ years of customer service experience; Welcoming members in addition to greeting patients and collecting cost shares; Excellent written and verbal communication skills with an eye for detail; Extremely productive in a high volume, high stress, environment; Expert experience in the use of cash registers, data entry, multiple phone lines and email skills; Highly proficient in the use of Microsoft Office/Word 2000-13 Professional, ARRS,  Lotus, IM81, Foundations, Excel, Electronic Calculators, and Health Connect hospital systems; Keyboarding Speed- 45 WPM; Advanced 10-key experience; Ability to multitask in using multiple computer monitors/ screens at a time.

Key skills acquired at California College San Diego: 
Mastery and implementation of medical front office clerical procedures and processes; Medical coding and billing; Phlebotomy skills- Ability to draw blood using vacutainer, butterfly and syringe methods; Cardiopulmonary/ ECG Tech Cert preparation;  Medical clinical procedures and Vital Signs educated; Medical Insurance and Billing - Expertise filling out insurance forms; Understanding electronic claims submission and medical coding; Hospital Unit Coordination- Talent to act as a hospital unit receptionist/ manager, transcribe physician orders, assign devices and create daily unit schedule.