Service Operations Coordinator Ii - Phoenix, United States - Exact Sciences Corporation

Exact Sciences Corporation

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Help us change lives
At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most.

Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

Position Overview
This role will require autonomy in decision making with limited supervisory oversight. In some instances, this role may oversee more than one site/location.

Essential Duties

Include but are not limited to the following:

Ensure validity of the equipment database.
Provide guidance and assistance to level 1 and newer team members based on an elevated understanding of regulatory requirements and expectations.
Perform indepth review of all documentation returned from external and internal teams to ensure compliance with abovementioned regulatory requirements.
Answer questions from site leaders and frontline technicians as it pertains to equipment managed by this role.
Make decisions regarding maintenance plans and equipment coordination without the oversight/approval of a direct supervisor.
Develop, manage, and maintain calibration schedules suitable for equipment being used across multiple Exact Sciences laboratory environments.
Support the coordination of equipment to be sent out for external calibrations.
Collaborate with Procurement Specialist on items like vendor management, contacts, pricing, lead times, and services provided, etc.
Evaluate CMMS data integrity to identify gaps within the system.
Assist with quarterly audits to provide the necessary information for financial asset tracking.
Assist with annual CMMS data inspection.
Provide concise and timely communication to internal and external customers.
Support efforts in the execution of assigned project action items.
Managing a site includes, but is not limited to:
Setup, maintenance, organization of equipment records and spare parts inventory.
In some instances, management of more than one site is required.
Maintain the accuracy of the CMMS system, including receiving work order requests, assigning work orders and entering system data.
Assist in providing necessary information for financial asset tracking.
Tag and label laboratory equipment with unique identifier and financial asset numbers.
Dispatch Helpline requests to internal service teams.
Support the scheduling of external vendors for onsite maintenance activities.
Coordinate documentation for return of instruments for repair or calibration, as needed.
Perform other related duties as assigned by management.
Excellent verbal and written communication skills and customer service oriented with professional interpersonal skills.
Creative problemsolving abilities.
Proficiency in general business procedures and capable of prioritizing workflow.
Independent selfstarter with positive attitude and above average organizational skills.
Adaptable, open to change, able to work in ambiguous situations and respond to new information and unexpected circumstances required.
Demonstrated attention to detail and accuracy.
Availability to support multiple facilities.
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
Support and comply with the company's Quality Management System policies and procedures.
Regular and reliable attendance.
Ability to work designated schedule.
Ability to work overtime as needed.
Ability to lift up to 40 pounds for approximately 5% of a typical working day.
Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
Ability to work on a computer and phone simultaneously.
Ability to use a telephone through a headset.
Ability to comply with any applicable personal protective equipment requirements.
Ability to work with hazardous or flammable materials (e.g. chemicals, electrical equipment) so as not to endanger oneself or others.
Constant walking or motion to coordinate work and interact with coworkers.
Ability to travel 10% of working time away from work location, may include overnight/weekend travel.
Ability and means to travel between Madison locations.

Minimum Qualifications

Bachelor's degree in business administration, computer science or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of degree.
4+ years of experience in a combination of following:
Communicating service needs and coordinating scheduling of external vendors.
Using SAP, or other CMMS for tracking equipment/assets and/or service activities.
Other Windowsbased data capture systems.
Proficient in Microsoft Office to include Excel macros and pivot tables and Word mail merge.
Authorization to work in the